UK Field Service Director: Growth & Customer Excellence

DDC Dolphin Ltd; Poole; On-site; GBP 45,000 - GBP 60,000; Full time

Job summary

A leading infection control solutions provider in Poole is seeking an experienced Service Manager to drive operational excellence and team performance. The ideal candidate will have over 5 years of experience in a technical sector, strong leadership skills, and a commitment to safety and operational excellence. This role includes managing service operations, building high-performing teams, and ensuring adherence to health protocols. Competitive benefits include a company car, performance bonuses, and private medical cover.

Benefits

Company car

Performance related bonus

25 days Holiday

Private Medical Cover

Company Pension

Health Cash Back Plan

Life Assurance

Cycle to work scheme

Employee Volunteering Day

Qualifications

• 5+ years of experience as a Service Manager, preferably in a technical setting.
• Proven experience managing service contracts and customer relationships.
• Committed to safety and operational excellence.

Responsibilities

• Drive operational excellence and profitable growth across the Field Service team.
• Build and manage a high-performing team focused on KPIs.
• Ensure adherence to health and safety protocols across all service activities.

Skills

Leadership and coaching skills

Analytical skills

Problem-solving abilities

Excellent communication

SAP B1 experience

Job description

A leading infection control solutions provider in Poole is seeking an experienced Service Manager to drive operational excellence and team performance. The ideal candidate will have over 5 years of experience in a technical sector, strong leadership skills, and a commitment to safety and operational excellence. This role includes managing service operations, building high-performing teams, and ensuring adherence to health protocols. Competitive benefits include a company car, performance bonuses, and private medical cover.