Crew Member - Front Office

Cycas Hospitality; Slough; On-site; GBP 20,000 - GBP 24,000; Full time

Job summary

A hospitality management company is seeking a Moxy Crew Member in Slough to deliver engaging guest experiences at the front office and bar. This role requires warm customer service skills, teamwork, and basic IT proficiency. The ideal candidate should have previous hotel experience and the right to work in the UK. Enjoy a fun workplace culture with opportunities for growth and development. Applications should include a CV, current salary, and notice period.

Benefits

Career guidance and training opportunities

Discounts in over 7000 hotels

Fun workplace culture

Qualifications

• Right to work in the UK.
• Previous experience within a hotel environment.
• Ability to stand for prolonged periods.

Responsibilities

• Deliver engaging and memorable guest experiences.
• Provide a warm welcome at check-in.
• Demonstrate knowledge of hotel facilities and services.
• Anticipate guest needs and respond promptly.

Skills

Numeracy

Literacy

IT skills

Customer service experience

Cash handling experience

Strong communication skills

Teamwork

Tools

PMS

POS

Payment platforms

Job description

Moxy Crew Member - Front Office

@ Moxy & Residence Inn Slough, SL1 1GZ

#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters! The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve. Our crew can do it all! Bartender, greeter, front desk attendant, speedy internet surfing problem solver… all you, all of the time.

What will I be doing?

As a Moxy Crew Member, you’ll deliver engaging, efficient, and memorable guest experiences across Front Office and Beverage, supporting the hotel’s commercial and service objectives.

• Providing a warm, confident welcome at check-in and delivering a high-energy bar experience throughout the day and evening

• Demonstrating full knowledge of hotel facilities, services, and promotions, actively maximising room and beverage sales

• Promoting and enrolling guests into the Marriott Bonvoy loyalty programme, clearly communicating benefits and value

• Anticipating guest needs and responding to requests promptly, professionally, and with personality

• Operating Front Office and Beverage systems including PMS, POS, and payment platforms, ensuring accuracy at all times

• Processing payments in line with company policy, maintaining accurate cash handling and float controls

• Supporting room inventory management and contributing to occupancy and revenue optimisation

• Managing guest communications, messages, and calls efficiently and in line with brand standards

• Sharing local knowledge to enhance the guest experience and support destination discovery

• Consistently delivering the Moxy service style — relaxed, modern, friendly, and authentic

• Supporting other departments as required to meet business needs

• Assisting with luggage, deliveries, and general operational tasks in a safe and efficient manner

What do you need to bring?

• Right to work in the UK
• Numeracy, literacy & IT skills
• Customer service and cash handling experience
• Previous experience within a similar role within a hotel environment
• Ability to work as part of a team
• Strong communication skills
• Assist others within and outside of immediate department
• Ability to stand for prolonged periods of time
• Flexibility, being able to start early, finish late and occasional night shifts
• Self-motivated

What do we offer in return?

A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!

A workplace with over 220,000 colleagues worldwide!

A family of associates with a work hard, play hard mentality.

The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.

Feed your wanderlust with discounts in over 7000 hotels!

Cycas Hospitality is a gift for any hospitality professional. Over the past 13 years we have created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***