Team Leader

NEXT Retail Ltd.; Manchester; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A well-known retail brand in Manchester is seeking a Team Leader to deliver exceptional customer experiences and lead a supportive team. You will help maintain high brand standards while driving store performance. The ideal candidate has a strong passion for retail and effective customer engagement skills. This role supports a vibrant work environment by fostering teamwork and enthusiasm. Join us to be part of a dynamic retail team committed to excellence.

Qualifications

• Passion for retail to create unique customer experiences.
• Keenness to learn and develop customer service skills.
• Willingness to collaborate and develop team relationships.

Responsibilities

• Deliver exceptional customer experiences through product knowledge.
• Lead a team to achieve store targets and maintain standards.
• Support with new product launches and store operations.

Skills

Passion for retail

Customer service skills

Team player

Multitasking

Job description

SHIFTS YOU ARE APPLYING FOR: 23.25hrs p/w; Sun 09:45 - 18:15; Tue 12:15 - 20:45; Wed 08:30 - 17:00

About the role

As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience.

No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…

• Customer Experience -through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helpingthem complete their purchase at the till
• Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best
• Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
• Lead by example -you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit
• Store targets - you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability
• Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures
• Store Operations - you’ll carry out opening and closing activates, including key holder duties in line with company processes and procedures
• Executing the new - you’llsupport with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required

About you

• Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do
• Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer
• Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers
• Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create
• Team Player - You are flexible, supportive and contribute to a positive working environment for all team members
• Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done