Front Office Guest Experience Specialist

Cycas Hospitality; City of Edinburgh; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading hospitality group is seeking a Receptionist/Guest Service Representative for Four Points by Sheraton in Edinburgh. This role involves providing top-notch customer service, managing guest transactions, and ensuring a memorable experience. Candidates should have strong interpersonal skills and previous hospitality experience. The position offers competitive salary, excellent benefits including training opportunities and healthcare coverage. Ideal for those looking to shine in a dynamic environment.

Benefits

Competitive salary

Employee discounted rates

Continuous paid training

Free healthcare plan

Wholesale discounts on jewelry

Qualifications

• Experience in hospitality is essential.
• Ability to understand and anticipate guest needs.
• Demonstrate a service attitude that exceeds expectations.

Responsibilities

• Be conversant with hotel services and promotions.
• Ensure accurate billing and handle transactions.
• Operate hotel switchboard and assist guests.

Skills

Excellent customer service skills

Strong people skills

Front office background

Knowledge of Opera PMS

Knowledge of MARSHA

Job description

A leading hospitality group is seeking a Receptionist/Guest Service Representative for Four Points by Sheraton in Edinburgh. This role involves providing top-notch customer service, managing guest transactions, and ensuring a memorable experience. Candidates should have strong interpersonal skills and previous hospitality experience. The position offers competitive salary, excellent benefits including training opportunities and healthcare coverage. Ideal for those looking to shine in a dynamic environment.