Private Cloud Customer Journey Leader

Lloyds Bank plc; Manchester; Hybrid; GBP 61,000 - GBP 69,000; Full time

Job summary

A leading UK financial institution is hiring a Customer Journey Manager to drive tech modernisation. The role involves independently understanding and optimising customer journeys, integrating insights from various data sources and coordinating cross-functional teams. Applicants should have strong analytical and communication skills. Competitive salary of £61,344 - £68,160 and hybrid work options included.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday, bank holidays included

Wellbeing initiatives and generous parental leave policies

Qualifications

• Proven ability to map and optimise customer journeys using data and research.
• Looks beyond surface-level issues and investigates root causes.
• Able to interpret data to shape improvements.

Responsibilities

• Independently understand the end-to-end customer journey.
• Evaluate journey effectiveness from customer and business perspectives.
• Coordinate cross-functional alignment on customer journeys.

Skills

Customer Journey Management

Critical Thinking and Curiosity

Data Assessment

Collaboration

Storytelling

Job description

A leading UK financial institution is hiring a Customer Journey Manager to drive tech modernisation. The role involves independently understanding and optimising customer journeys, integrating insights from various data sources and coordinating cross-functional teams. Applicants should have strong analytical and communication skills. Competitive salary of £61,344 - £68,160 and hybrid work options included.