Customer Insights Analyst - Hybrid Role

Screwfix Direct Ltd; Yeovil; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading retail company in Yeovil is seeking a Customer Data Analyst to gather insights from customer behavior and commercial performance. This permanent, full-time role involves shaping trading updates and collaborating with various teams to ensure customer-centric decisions. The ideal candidate will excel in data analysis, turning numbers into actionable insights, and supporting campaign ideas. This role offers a hybrid working model and comprehensive benefits including holiday allowance and pension contributions.

Benefits

28 days of holiday including bank holidays

Hybrid working with up to 2 days from home

Flexible hours

Up to 14% employer pension contributions

Life cover up to 4x salary

Health cash plan and gym discounts

20% discount at Screwfix and B&Q

Qualifications

• Experience turning numbers into stories and analysing customer behaviour and commercial performance.
• Ability to inform trading updates and contribute ideas for campaigns through data insights.

Responsibilities

• Be the data detective - dig into customer behaviour and commercial performance to uncover insights that drive decisions.
• Shape trading updates and spark ideas for future campaigns through data analysis.
• Support marketing, commercial, and CRM teams to keep the customer at the heart of all decisions.

Skills

Data analysis

Customer behaviour insight

Commercial performance analysis

Job description

A leading retail company in Yeovil is seeking a Customer Data Analyst to gather insights from customer behavior and commercial performance. This permanent, full-time role involves shaping trading updates and collaborating with various teams to ensure customer-centric decisions. The ideal candidate will excel in data analysis, turning numbers into actionable insights, and supporting campaign ideas. This role offers a hybrid working model and comprehensive benefits including holiday allowance and pension contributions.