Service Operations Lead — SLA-Driven, Process Optimisation

BCS Special Interest Group; Swindon; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading professional association in the UK is seeking a Service Operations Executive to ensure efficient delivery and optimization of services across all products and customer groups. The role includes managing day-to-day service delivery, monitoring performance against SLAs, and supporting process improvements. Ideal candidates will have at least 5 years of relevant experience and strong analytical skills. This position offers a comprehensive benefits package including birthday leave and private medical insurance.

Benefits

Birthday leave

Paid Christmas office shutdown

Private Medical Insurance

Life assurance (x4 salary)

Income protection

Enhanced maternity/paternity leave

Free BCS membership

Financial wellbeing support

Qualifications

• Minimum of 5 years experience in service delivery or client management.
• Strong analytical skills to monitor performance and compliance.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee smooth service delivery and implementation for clients.
• Monitor performance against SLAs and report on compliance standards.
• Support process development and continuous improvement initiatives.

Skills

Service delivery management

Client relationship management

Performance analysis

Process improvement

Team collaboration

Education

Experience in service operations or related field

Job description

A leading professional association in the UK is seeking a Service Operations Executive to ensure efficient delivery and optimization of services across all products and customer groups. The role includes managing day-to-day service delivery, monitoring performance against SLAs, and supporting process improvements. Ideal candidates will have at least 5 years of relevant experience and strong analytical skills. This position offers a comprehensive benefits package including birthday leave and private medical insurance.