Welcome Host

City of London; Greater London; On-site; GBP 35,000 - GBP 40,000; Full time

Job summary

A prominent local authority in Greater London is seeking individuals for a customer-facing role at an iconic landmark. The job involves providing outstanding service, conducting guided tours, and engaging with visitors in various environments, including outdoor settings. Candidates should be enthusiastic, team-oriented, and committed to delivering excellence in customer service. Full-time and part-time positions are available, with weekend work required. This organization champions diversity and welcomes applications from all backgrounds.

Responsibilities

• Provide exceptional customer service in various environments.
• Deliver guided tours to large groups.
• Engage with diverse visitors outside in all weathers.

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance

Key Details

• Salary: £35,712 - £39,324
• Contractual Hours: 40 hours per week
• Basis: Fixed term ending 30 September 2026
• Workplace category: Workplace Based
• Attachments: Job Information Pack

About us

Tower Bridge is part of City Bridge Foundation, a 900‑year‑old historic charity of which the City of London Corporation is Trustee. City Bridge Foundation has remained vital to London over the years and today its primary purpose is to maintain and support five of London’s most iconic Thames bridges.

Over the past 30 years, the charity's vision has expanded to tackle social and economic divides across the capital. Today we still maintain our bridges, and since 1995 we have awarded over £840 million to charitable organisations working to tackle inequality and injustice across London.

Tower Bridge

Here at Tower Bridge, our aim is to offer a unique and memorable experience to each and every visitor. We are values based and looking for individuals from diverse backgrounds who are passionate about delivering outstanding customer service, who are strong team‑players and who enjoy engaging with people from all over the world.

You will be working in a variety of environments at Tower Bridge. Welcome Hosts cover all roles through the Visitor Attraction. You will be motivated by providing exceptional customer service whether working inside the attraction in our fast‑paced Ticket Office and Gift Shop or in the iconic Towers and Walkways inside our passenger lifts or on our famous glass floors. You will also work outside engaging with members of the public in all weathers.

The ideal candidate will thrive from being in a customer‑facing role, enjoy delivering guided tours to large groups and bring a positive outlook whilst contributing to the success of the wider team. So, if you enjoy meeting new people, you’re committed to excellence and you are informative, engaging, enthusiastic and consistent – come and join us at London’s defining landmark.

Equity, Diversity and Inclusion is as important in our staff and governance as it is in our charitable activities. The City Corporation is a Disability Confident employer and we positively welcome applications from disabled people.

Please note we can consider applications for both full time (five days per week) and part time (four days per week), with options to be discussed at interview. All positions require working a minimum of one weekend day per week or one full weekend in two.

Closing date: 12 noon on 12 February 2026

To apply online please click the Apply online button below.

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OCBF1078 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732.

If this role is advertised as a secondment, secondments are subject to the agreement of your department releasing you, therefore, you need to discuss this with your line manager prior to applying. The purpose of this will be to discuss what, if any, impact your secondment might have on the service and service delivery should your application be successful, and how this might be addressed.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we don't have a 'one size fits all' policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.