Welcome Host (Security)

City of London; Greater London; On-site; GBP 35,000 - GBP 40,000; Full time

Job summary

A prominent historical charity in Greater London is seeking a Welcome Host (Security) to ensure a safe environment and provide exceptional customer service at Tower Bridge. This role includes engaging with visitors from diverse backgrounds and requires working a minimum of one weekend day each week. The ideal candidate should be enthusiastic, committed to excellence, and possess strong security awareness. The position offers a fixed-term contract with competitive pay and a commitment to equity and inclusion.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to engage and interact positively with diverse visitors.
• Must be enthusiastic, informative, and committed to service.
• A strong understanding of safety and security procedures.

Responsibilities

• Oversee visitor attraction access and ensure a secure environment.
• Engage actively with the public in various weather conditions.
• Deliver exceptional customer service and support visitors.
• Work a minimum of one weekend day per week.

Skills

Customer service

Teamwork

Security awareness

Engagement with public

Job description

Job Title: Welcome Host (Security) - Tower Bridge X2

Posting Start Date: 29/01/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance.

Salary: £35,712 - £39,324
Contractual Hours: 40 hours per week
Basis: Fixed Term until 30 September 2026
Workplace category: Workplace Based
Attachments: Job Information Pack

About us

Tower Bridge is part of City Bridge Foundation, a 900‑year‑old historic charity of which the City of London Corporation is Trustee. City Bridge Foundation has remained vital to London over the years and today its primary purpose is to maintain and support five of London’s most iconic Thames bridges.

Over the past 30 years, the charity's vision has expanded to tackle social and economic divides across the capital. Today we still maintain our bridges, and since 1995 we have awarded over £840 million to charitable organisations working to tackle inequality and injustice across London.

Tower Bridge

Here at Tower Bridge, our aim is to offer a unique and memorable experience to each and every visitor. We are values based and looking for individuals from diverse backgrounds who are passionate about delivering outstanding customer service, who are strong team‑players and who enjoy engaging with people from all over the world.

You will be working in a variety of environments at Tower Bridge. Welcome Host Security cover all positions at all points of access through the Visitor Attraction. You will be motivated by providing exceptional customer service whilst ensuring a safe and secure environment and a visible security presence. You will also work outside engaging with members of the public in all weathers.

The ideal candidate will thrive from being in a customer facing security role, combining operational procedures and security awareness with providing a warm welcome and engaging visitors. So, if you enjoy meeting new people, you’re committed to excellence and you are informative, engaging, enthusiastic and consistent – come and join us at London’s defining landmark.

Equity, diversity and inclusion is as important in our staff and governance as it is in our charitable activities. The City Corporation is a Disability Confident employer and we positively welcome applications from disabled people.

Please note we can consider applications for both full time (five days per week) and part time (four days per week), with options to be discussed at interview. All positions require working a minimum of one weekend day per week or one full weekend in two.

Closing date: 12 noon on 12 February 2026

To apply online please click the Apply online button below.

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OCBF1077 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we do not have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

Equal Employment Opportunity

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.