Night Reception Team Member

Staycity Group; Birmingham; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A well-established aparthotel brand in Birmingham is seeking a Night Reception Team Member to enhance the guest experience. This position requires excellent communication and interpersonal skills, making a strong first impression vital. Prior experience is beneficial but not mandatory as full training will be provided. The brand offers flexible working patterns and various benefits, fostering a supportive work environment.

Benefits

Paid family leave after 1 year of service

Flexible working patterns

Bonus scheme for high performers

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education support

Paid volunteer days

Birthday day off

Qualifications

• Previous experience in a similar property is helpful but not required.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Make a good first impression with guests.
• Embrace your role as a Brand Ambassador.

Skills

Excellent communication skills

Interpersonal skills

Tools

Opera

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Night Reception Team Member to help shape the Staycity guest journey.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have

• Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
• Prior experience using Opera is helpful but not a “must have” as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

What you can do for us

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.

Join us and be part of the journey.