Growth-Focused Store Leader

Robert Dyas; Banbury; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A multi-channel retailer in the UK is seeking an Assistant Manager to guide a strong team in delivering exceptional customer service, driving sales and managing financial KPIs. You will support the Manager in achieving business goals, handle customer issues professionally, and foster a coaching culture among the staff. This role offers development opportunities and a vibrant team environment to contribute to the growth of a long-established business.

Benefits

Fantastic training

Access to mental health first aiders

Company pension scheme

Generous employee discount

Apprenticeship scheme

Qualifications

• Experience in retail management or a similar role.
• Strong leadership skills to coach and inspire a team.
• Ability to handle customer complaints confidently.

Responsibilities

• Coach and inspire the team to deliver excellent customer service.
• Assist the Manager in achieving financial KPIs.
• Drive a culture of excellent customer service.
• Manage controllable costs within planned budgets.
• Recruit, develop, and retain high caliber colleagues.

Skills

Customer service excellence

Team leadership

Performance management

Financial KPI understanding

Job description

A multi-channel retailer in the UK is seeking an Assistant Manager to guide a strong team in delivering exceptional customer service, driving sales and managing financial KPIs. You will support the Manager in achieving business goals, handle customer issues professionally, and foster a coaching culture among the staff. This role offers development opportunities and a vibrant team environment to contribute to the growth of a long-established business.