Service Charge Manager

CBRE; Glasgow; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading commercial real estate service provider in Glasgow is seeking a Service Charge Manager to oversee internal and external service delivery. You will lead the Service Charge team and ensure adherence to RICS and ICAEW guidelines while maintaining client relationships. The ideal candidate has strong bookkeeping experience, exceptional attention to detail, and excellent interpersonal skills. This role offers a full-time, permanent position with hybrid working options.

Benefits

Hybrid working options

Development opportunities

Collaborative culture

Qualifications

• Strong experience in Service Charge or bookkeeping roles is essential.
• Excellent interpersonal skills and ability to quickly form professional relationships.
• Accurate attention to detail.

Responsibilities

• Primary contact for internal and external stakeholders delivering service charge work.
• Manage the Service Charge team workload to meet SLAs.
• Collaborate with third-party accountants on KPI delivery.

Skills

Interpersonal skills

Task prioritization

Attention to detail

Bookkeeping

Job description

Overview

This role is full time, permanent with hybrid working based in our Glasgow city centre office.

Key Responsibilities

• Primary contact for the internal and external stakeholders to ensure delivery of service charge work in line with RICS and ICAEW guidelines.
• Direct management of the Service Charge team workload to ensure delivery against both internal and external SLAs
• Matrix management of our offshore budget team to ensure delivery is achieved against both internal and external SLA’s
• Work with our third party accountants to ensure delivery against our KPI and contract
• Completion of monthly KPI and SLA reporting for management and clients
• Work closely and supporting other Property Accounting Teams to provide exceptional outcomes to our client.
• Ensure team maintain CBRE’s ISAE3402 control standard, along with any Client required control frameworks;
• Become a trusted advisor for our Internal teams on the RICS professional statement on Service Charges, and ICAEW Technical Guidelines
• Signing and approvals with adherence to the payments policy
• Attending client and internal meetings
• Attending client pitches and presentations
• Identify and implement process improvements

People Management

• Ensure regular 1-2-1s and team meetings are carried out;
• Complete talent mapping, ensuring personal development plans and succession planning are in place across the team;
• Undertake recruitment and induction processes as required;
• Ensure annual and midyear appraisal cycles performed across full team;
• Manage poor performers / disciplinary with guidance from HR as and when required;
• Identify and rectify any training gaps across the Service Charge Team and ensure a plan is implemented

Person Specification

• Excellent interpersonal skills and ability to quickly form professional relationships
• Experienced in prioritizing and co-ordinate tasks efficiently
• Strong experience in Service Charge or bookkeeping roles essential
• Accurate and exceptional attention to detail

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values.