Client Accounts Administrator

RANDSTAD (UK); Croydon; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading property solutions provider in Croydon is seeking a Client Accounts Administrator. In this role, you will be responsible for ensuring service charges are properly accounted for, preparing financial information for audits, and addressing queries from property managers and clients. The ideal candidate should have GCSE Mathematics and English, excellent interpersonal skills, and the ability to work under pressure. This position offers a dynamic working environment.

Qualifications

• Understanding of all HML Processes, Practices and Ethos.
• Experience in the property management industry is a bonus but not essential.
• Strong ability to work under pressure and meet strict deadlines.

Responsibilities

• Ensure service charges are accounted for according to regulations.
• Prepare and reconcile year-end adjustments.
• Deal with queries from property managers and clients.

Skills

Interpersonal skills

Organizational skills

Numerical skills

Customer focus

Education

Maths and English at GCSE (A-C) or equivalent

Job description

Position

Client Accounts Administrator

Hours of Work

9:00am to 5:30pm

Benefits Package

C - General

Location

West Croydon

Working Division

B-hive Property Solutions (CF)

Qualification Level

Maths and English at GCSE (A-C) or equivalent

Responsibilities

• Ensure that service charges are accounted for in accordance with the RICS Code of Practice, ARMA-Q rules, Accounting regulations and other HML best practices. This includes but is not limited to the accurate and timely issue of service charge accounts (within 6 months of the year end and issuance of section 20b notices where applicable). This also includes statutory accounting and taxation affairs.
• Prepare and reconcile the information on PMS, including entering the year end adjustments, reserve fund transfers and checking the expenditure, ready for the accounts admin team to prepare the year end audit packs.
• Deal with queries from the property managers, accountants and clients, ensuring that these are responded to within 3 working days.
• Liaise with the property managers and external auditors via email, phone and in person, to obtain approval of the year end service charge accounts within 6 months of the year end date and company accounts within 9 months of the year end date.
• Prepare the year end balancing service charge surplus/deficit calculation, inputting the year end balancing amount and raising credit notes/manual demands as appropriate.
• Assist in the preparation of Section 20b notices within the 6‑month deadline, including the draft expenditure and providing it to the Client Accounting Manager/Client Accountant for approval.
• Update the control sheet on a daily basis and ensure that the information is accurate.
• Assist with any additional ad hoc accounting or administrative tasks if stipulated by the Client Accountant or Client Accounting Manager.

Personal Requirements

• Understanding of all HML Processes, Practices and Ethos
• Well‑developed interpersonal and oral communication skills
• Interpersonal skills and customer focus
• Strong organisational skillsAbility to work on own initiative
• Ability to work as a team player
• Good numerical skills
• Diplomacy
• Ability to prioritise critical workload and work under pressure and strict time frames
• Experience in the property management industry is a bonus but not essential

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.