Service Engineer

Pointer Ltd; Liverpool; On-site; GBP 50,000 - GBP 60,000; Full time

Job summary

A leading security solutions provider is seeking a Service Engineer to maintain and service intruder alarms, fire alarms, CCTV, and access control systems in Liverpool. This role focuses on delivering high customer satisfaction and upholding industry standards. Applicants should have relevant electrical qualifications and a full driving license. The position offers competitive salary and various employee benefits, including flexible working options and career progression opportunities.

Benefits

Company pension

Employee referral scheme

Generous holiday allowance

Flexible working options

Training support

Life assurance

Private GP services

Employee discount scheme

Company car

Qualifications

• Must hold a current full driving license.
• Experience in a service environment is required.
• Must be eligible to work in the U.K.

Responsibilities

• Inspect, maintain, and install security systems.
• Manage workload effectively and prioritize tasks.
• Diagnose issues and repair faults as needed.
• Complete paperwork accurately and on time.
• Maintain vehicle stocked with essential tools.
• Deliver outstanding customer service.
• Participate in standby and call-out rota.

Skills

Communication

Customer service

Problem-solving

Teamwork

Time management

Technological proficiency

Education

Relevant qualification in the electrical industry

Tools

MS Office

Job description

At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.

What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.

At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.

Role Purpose

Join our dynamic team as a Service Engineer, where you'll play a vital role in keeping people and properties protected! You'll be responsible for servicing and maintaining cutting-edge intruder alarms, fire alarms, CCTV, and access control systems—ensuring they operate at peak performance. Occasionally, you'll also take on installation projects, bringing security solutions to life. With a strong focus on customer satisfaction, you'll provide top-tier service while upholding the highest industry standards. If you're passionate about technology and making a real impact, this role is for you!

Compensation

This role offers on-target earnings (OTE) of up to £60,000

Areas Considered

We would consider applicants from the following areas: Dartford, Godstone and Surrounding areas.

Role Responsibilities

• Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure peak performance and security.
• Manage your own workload effectively, prioritizing tasks to meet service and installation deadlines.
• Diagnose issues, repair faults, and replace components as needed to keep systems operating reliably.
• Complete all paperwork accurately and on time, ensuring compliance with company and industry standards.
• Keep your vehicle stocked with essential materials and tools to maximize efficiency on the job.
• Deliver outstanding customer service, providing expert advice and support with a professional approach.
• Participate in the standby and call-out rota, responding swiftly to urgent service needs

Qualifications and Experience

• A relevant qualification or equivalent in the electrical industry.
• Current full driving license.
• Experience of working in a service environment.

Personal Attributes

At Pointer, we believe in teamwork, innovation, and a proactive mindset. We’re looking for individuals who not only share our values but also thrive in a collaborative environment. If you’re someone who enjoys problem-solving, takes initiative, and approaches every challenge with a positive, can-do attitude, this could be the perfect opportunity for you!

What Makes You a Great Fit?

• An excellent and engaging communication style
• Customer centric and focused on end-to-end project ownership
• Proactive, resilient and a team-player
• An ambassador for the Pointer brand
• An advocate of IBL and the Pointer values
• Curious and passionate about continuous improvement
• Effective time management and self-organised.
• Computer literate with proficient knowledge of MS Office.
• A full clean driving license
• Must be eligible to work in the U.K.
• Financial Security & Rewards
• Competitive salary with an annual review
• Company pension to help secure your future
• Employee referral scheme—recommend great people and get rewarded

Work-Life Balance & Flexibility

• Generous holiday allowance to recharge and unwind
• Flexible working options* to fit your lifestyle
• Career progression opportunities—we invest in your future
• Training & professional membership support* to help you develop your skills
• Life assurance for peace of mind
• Access to private GP services—because your health matters
• Annual flu jab to keep you feeling your best
• Employee discount scheme—save on top brands
• Company car

*Some benefits are role-dependent.

Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.