Deputy Social Media and Content Manager

ArtsHub Australia Pty; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading ticketing and distribution company in Greater London seeks a proactive Deputy Social Media & Content Manager. This pivotal role involves managing social media and content channels, driving engagement through strategic content creation, and supporting a team of Content Executives. The ideal candidate will have solid social media experience, strong communication skills, and a passion for live events. This position offers a collaborative environment where innovative ideas are encouraged and rewarded.

Qualifications

• Strong understanding of platform best practices across Instagram, Facebook, X, and YouTube.
• Ability to manage multiple projects and meet deadlines effectively.
• Experience in developing and leading a team.

Responsibilities

• Manage the day-to-day social media and content channels for Trafalgar Theatres.
• Drive audience engagement through content creation and social media strategy.
• Support the Social Media and Content Manager in executing strategies.

Skills

Creative content development

Project management

Social media strategy

Collaboration

Analytical skills

Job description

Trafalgar Tickets is seeking a proactive Deputy Social Media & Content Manager.

ABOUT TRAFALGAR TICKETING

Trafalgar Ticketing is the Ticketing Division of TE, powering our primary ticketing platforms. Trafalgar Tickets for our owned/managed venue portfolio (Trafalgar Theatres) as well as our West End Agency business, comprising of London Theatre Direct and Stage Door. It is the leading ticketing service in its class with customer centricity at its heart, whilst creating unique value propositions for our distribution clients (B2B), show/production partners and internal stakeholders. Trafalgar Ticketing is responsible for e-commerce, digital marketing, technology & product, and ticketing and customer operations across all our brands, with sales in excess of 4 million tickets per annum.

London Theatre Direct was founded in 1999 and acquired by TE in 2019. It is the UK’s premier ticketing and distribution company for live theatre inventory. In 2022, Stage Door was acquired to further strengthen our B2C reach. London Theatre Direct continues to deliver valuable distribution and sales to London’s West End.

Trafalgar Tickets was created in 2021 with the primary objective of creating a consumer ticketing brand for our venues (Trafalgar Theatres).

ABOUT THIS ROLE

Trafalgar Tickets is seeking a proactive Deputy Social Media & Content Manager (Venues) to manage the day-to-day responsibility for the social media and content channels for Trafalgar Theatres, through the support of the Venue Content Executives. The role holder will help lead the delivery of engaging, on-brand content across our primary theatre venues. This role is ideal for someone with strong digital and social media experience who thrives in a fast-paced and collaborative environment and is looking to develop their management and leadership skills.

The main responsibilities of the Deputy Social Media Content Manager (Venues) will be:

• Line-manage and support the Venue Content Executives, overseeing their day-to-day workload and helping to develop their skills.
• Drive engagement and impressions through the delivery of content creation, including written content and social media strategy across a variety of social channels, community management and campaign activations.
• Grow audience reach, utilising various content formats, reviewing and refining.
• Analyse and create content that reflects trends and amplifies across channels to drive engagement.
• Creation of reporting and insights to optimise engagement and performance on content output.
• Support the Social Media and Content Manager in the delivery of the Venue’s social media strategy.
• Liaise with the Campaigns Team for Venues to plan, execute, report and analyse across social and content activity.
• Review and approve Content Executive content, ensuring it aligns with brand tone, campaign goals, and platform best practices.
• Provide constructive feedback and guidance to maintain a high standard of quality and consistency.
• Set, maintain and monitor achievable objectives and targets for the Content Executives.
• Oversee and support the Content Executives in updating and maintaining website content via Contentful, ensuring accuracy and consistency across primary venues.
• Ensure regional variations and sensitivities are reflected in content when promoting national tours or local programming.
• Liaise and communicate regularly with the Social Media and Content Manager, ensuring strategy awareness and understanding of campaign delivery.
• Any ad hoc duties as and when required.

ABOUT YOU

• You are a creative and driven professional with natural and proven commercial acumen. You love to innovate and develop creative content and inspire others within the team to innovate and develop, to drive engagement and revenue.
• Ability to manage multiple projects and deadlines with calm and clarity.
• Strong understanding of platform best practices across Instagram, Facebook, X and YouTube.
• You have strong communication and collaboration skills, with a knack for working effectively with diverse teams and external stakeholders of all levels.
• Have strong experience in working as part of a team and developing others, with a desire to step into a management role
• You can think creatively, coming up with innovative solutions that drive and implement change.
• High levels of attention to detail with a naturally structured approach.
• Analytical skills with the ability to make data-driven decisions.
• Significant experience in working, marketing and/or selling entertainment across consumer channels is preferred.
• A passion for live events and a desire to help people have an amazing experience.