Deputy Cluster Manager

Totallywicked Eliquid; Chester, Crewe, Liverpool; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading vaping retailer is seeking a Deputy Cluster Manager for its locations in Chester and surrounding areas. The role involves delivering outstanding customer service, managing a team, and meeting sales targets. Ideal candidates will have management experience, a passion for customer relationships, and the ability to coach and motivate others. Benefits include a branded uniform, generous vacation days, ongoing training, and additional perks. This is a unique opportunity to join a dynamic and supportive environment.

Benefits

Branded uniform

30 days Holiday (Pro-Rata)

Ongoing training and development

Holiday Buy and Sell scheme

Learn to Drive scheme

Recognition Awards

Pension

Bonus schemes

On-site gym (Head office only)

Qualifications

• Experience in a management role, focusing on customer service and team development.
• Ability to inspire and lead a team in meeting store objectives.
• Flexibility to work 5 days out of 7.

Responsibilities

• Deliver great customer service in alignment with company values.
• Maintain high store standards for cleanliness and presentation.
• Assist with stock counts and report discrepancies.

Skills

Leadership

Customer Service

Coaching

Sales Target Achievement

Problem Solving

Job description

Home » Careers » Deputy Cluster Manager – Crewe, Chester, Garston & Liverpool

To apply to join our talented team in the N14CCGL Cluster, please send your CV and Application Form to [e-mail]

Please click the link below to download the Application Form.

At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference.

As the biggest vaping Retailer, our success comes from our outstanding teams, their product knowledge and their commitment to ensure that every customer gets a personalised service.

We know our customers, we take time to we understand their likes and dislikes, we build up relationships with them and support them on every step of their vaping journey, providing them with the best quality e-cigarettes and e-liquids produced by us in the UK.

If you have management experience, or are looking to take that step up, why not consider a career with us? You don’t need to be a vaper or a smoker, we just want you to join us and learn why we believe in being “totally wicked” in everything we do!

A bit about the role…

• Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
• Accurately process customer purchases to ensure stock accuracy
• Complete customer refunds and credits
• Maintain high store standards through cleanliness, presentation and overall store image
• Keep up to date with, test and demonstrate all of our products
• Assist with stock counts and highlight any discrepancies to the Cluster Manager

You could be our next Deputy Cluster Manager if you can :

• Lead from the front, building relationships with our customers
• Inspire and motivate through coaching and mentoring
• Develop your team to enable them to meet store objectives and progress their own careers
• Drive sales targets and meet deadlines
• Keep up to date with the latest products, promotions and offers
• Give every customer the best possible experience in your store
• Problem solve in a positive, pragmatic way
• Make sure that every customer has a welcoming and inviting experience in our stores
• Be flexible to work 5 days out of 7

In return, we’ll give you:

• Branded uniform
• 30 days Holiday (Pro-Rata)
• Ongoing training, development and career opportunities
• Holiday Buy and Sell scheme
• Learn to Drive scheme
• Recognition Awards
• A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!

* Some benefits require a qualifying period of employment