Administrator

Serco Canada Inc; Ipswich; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading contractor in the UK is seeking an Administrator to join the Operations team at Wattisham Flying Station. This full-time role involves supporting the delivery of core services, reporting to the Built Estate Manager, and requires strong organizational and IT skills. You will manage reports, assist with meetings, and ensure compliance with safety protocols. Desirable qualifications include experience with Microsoft Office and Maximo applications. The position offers various benefits, including a contributory pension scheme and generous annual leave.

Benefits

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Volunteer leave

One paid professional subscription

Life Assurance Policy

Qualifications

• Experience in office administration with strong IT skills.
• Comfortable working independently and in teams.
• Ability to produce and analyze data while maintaining records.

Responsibilities

• Prepare and maintain reports to support business performance.
• Support management with meeting administration and documentation.
• Assist with resolving customer complaints and data management.

Skills

Office administration experience

Strong IT skills

Microsoft Excel

Communication skills

Organisational skills

Education

Accredited office health and safety qualification

Tools

Microsoft Word

Maximo

Job description

Overview

Administrator | Wattisham Flying Station

Posting Start Date: 29 Jan 2026

Location: Ipswich, Norfolk, GB, IP7 7RA

Contract Type: Full Time

About the Role

We are seeking an Administrator to join the Operations team at Flying Station Wattisham. This is a key role supporting the delivery of core estate services within a Defence contract. You will play a vital part in ensuring maintenance and operational activities are delivered efficiently, safely and in full compliance with contractual and statutory requirements.

Reporting to the Built Estate Manager, you will provide comprehensive administrative support to site and cluster teams. You will work closely with the area Service Managers, colleagues, support functions, Defence Infrastructure Organisation representatives, local customer representatives and supply chain partners. The role requires strong organisational skills, attention to detail and a forward-thinking approach to support effective service delivery.

Your day-to-day responsibilities will include preparing and maintaining reports to support business performance, using systems such as Microsoft Excel, Maximo and other bespoke IT tools. You will support management in the organisation and administration of formal meetings, including arranging facilities, coordinating site access, recording attendance, producing accurate minutes and maintaining action logs. You will also maintain electronic and hard copy filing systems in line with company policy and ensure all work is completed in compliance with VIVO processes.

You will support the helpdesk and management teams by providing accurate data, responding to requests for information and assisting with the timely resolution of customer complaints. The role also involves supporting IT system developments, including testing updates and fixes, and actively promoting a positive health and safety culture where accountability and best practice are embedded in everyday activities. You will support the team to ensure works are delivered efficiently and economically to support overall business performance, along with undertaking any other reasonable duties as directed by management.

What you’ll need

To be successful in this role, you will have experience in office administration, with well-developed IT skills, particularly in Microsoft Word and Excel. You will be comfortable working on your own initiative, producing and analysing data, maintaining accurate records and contributing effectively within a collaborative team environment. Good communication skills and a positive, motivated attitude are essential, as is the ability to maintain high standards of quality in a changing environment.

Desirable qualifications and experience include an accredited office health and safety qualification, accredited training in Microsoft Office packages and familiarity with Maximo applications, although training can be provided where required.

Contract and Requirements

This role requires you to pass BPSS security clearance and hold a full UK driving license as there will be occasional travel involved with the role.

Benefits

• Up to 6% contributory pension scheme
• 25 Days annual leave plus bank holidays
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy

About VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.