Smart Metering Advisor — Customer Experience Lead

Yu Energy; Nottingham; On-site; GBP 27,000 - GBP 30,000; Full time

Job summary

An energy company in Nottingham is seeking a Smart Metering Advisor for a full-time, permanent position. This role involves managing smart metering queries, fostering relationships with internal teams and clients, and ensuring quality customer service. Ideal candidates have experience in the energy sector, strong communication skills, and a proactive attitude. With various employee benefits and growth opportunities, this position is designed for those looking for a long-term career in a dynamic environment.

Benefits

24 days annual leave + bank holidays

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Flexible working arrangements

Qualifications

• Experience within the energy industry preferred.
• Knowledge of working with smart meters would be advantageous.
• Great communicator with first-rate communication and interpersonal skills.
• Able to organise workload and plan effectively.
• Confident in handling correspondence and communication.

Responsibilities

• Resolve all smart metering queries in line with service level agreements.
• Build strong relationships with teams and clients.
• Document and escalate required actions for management.
• Act as a liaison between customer-facing and internal teams.
• Monitor completion of the customer journey and inform stakeholders.

Skills

Communication skills

Organizational skills

Analytical skills

Team player

Numerical skills

Job description

An energy company in Nottingham is seeking a Smart Metering Advisor for a full-time, permanent position. This role involves managing smart metering queries, fostering relationships with internal teams and clients, and ensuring quality customer service. Ideal candidates have experience in the energy sector, strong communication skills, and a proactive attitude. With various employee benefits and growth opportunities, this position is designed for those looking for a long-term career in a dynamic environment.