Smart Metering Engagement Lead — Multichannel Strategy

yorkshirewater.com; Bradford, Rothwell; On-site; GBP 55,000 - GBP 60,000; Full time

Job summary

A leading water services provider in the UK is looking for a Smart Metering Customer Engagement Lead to enhance customer engagement for their smart metering program. This role involves designing and implementing the customer engagement strategy, leading multichannel campaigns, and ensuring high customer satisfaction. A background in utilities and experience with data analysis and stakeholder management are crucial for success. This position offers a competitive salary and various benefits including health care and a pension scheme.

Benefits

Competitive salary

Car allowance

Annual bonus

Private health care

Pension scheme

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Proven track record in customer engagement in utilities.
• Hands-on experience with running successful multichannel campaigns.
• Strong stakeholder management is required.

Responsibilities

• Design and implement the customer engagement strategy for smart metering.
• Lead multichannel campaign strategy including emails and SMS.
• Drive improvements in customer sentiment and feedback scores.

Skills

Customer engagement

Multichannel campaign management

Stakeholder management

Data analysis

Excellent communication

Tools

Power BI

Excel

CRM systems

Job description

A leading water services provider in the UK is looking for a Smart Metering Customer Engagement Lead to enhance customer engagement for their smart metering program. This role involves designing and implementing the customer engagement strategy, leading multichannel campaigns, and ensuring high customer satisfaction. A background in utilities and experience with data analysis and stakeholder management are crucial for success. This position offers a competitive salary and various benefits including health care and a pension scheme.