Property Sales Assistant

Mov8 Real Estate; City of Edinburgh; On-site; GBP 19,000 - GBP 23,000; Full time

Job summary

A leading legal and estate agency firm in Edinburgh is seeking a Property Sales Assistant to manage viewings and provide exceptional customer service. The role requires strong communication and organizational skills, with an expectation of office experience in customer-facing roles. Work hours are inclusive of weekends, with a salary up to £22,500 per annum plus monthly bonuses. The ideal candidate will thrive in a fast-paced environment and be enthusiastic about property sales.

Qualifications

• Natural desire to exceed expectations is essential.
• Previous office experience in a customer-facing role is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and coordinate viewings and viewing agent diaries.
• Answer incoming calls and provide informative details.
• Record details on internal systems accurately.
• Support general administration tasks for the sales team.

Skills

Communication skills

Customer service orientation

Organisational skills

Job description

MOV8 is a cutting-edge legal firm that is disrupting the market through innovation and technology. With over 50 staff working between our Edinburgh and Glasgow offices, and 5-Star rated customer service, MOV8 aims to be the largest private client solicitor and estate agency firm in Scotland by 2025.

MOV8 is a vibrant and exciting company, committed to diversity in the workplace and to making a positive difference in the community around us through our corporate social responsibility program.

The Role

We are recruiting for a Property Sales Assistant to work in our busy Property Sales Department based in our Head Office at South Gyle. The team are fast paced, professional and pride themselves on providing an exceptional service to customers throughout the property sales process.

The role holder will efficiently answer all incoming calls in a welcoming and friendly manner, demonstrating an understanding of the property process in order to answer or redirect calls. They will also provide accurate and informative details during all calls. Accurately and efficiently manage the viewing process to support the sale of clients’ properties, from telephone calls or emails and ask relevant and appropriate questions in order to determine viewers requirements, e.g. availability and preferences.

The Candidate

We are recruiting for an individual who has a natural desire to go above and beyond, has great communication skills and has a genuine interest in property. You will be enthusiastic and confident when dealing with the general public and have previous office experience in a customer facing role.

Key Responsibilities

• Responsible for the management and coordination of viewings and viewing agent’s diaries.
• Use geographic and time management knowledge to optimise the number of viewings an Agent can undertake.
• Efficiently answer all incoming calls in a welcoming and friendly manner, demonstrating an understanding of the property selling process in order to answer or redirect calls. Provide accurate and informative details to the caller.
• Accurately capture details and record them on our internal systems.
• Diligently record the receipt and despatch of all property keys belonging to clients.
• Supporting other areas of the business as and when required.
• Generate potential leads including mortgages, potential sellers and purchase opportunities.
• Actively seek feedback from viewers to obtain their views on the property and upload into our system in order that our clients and negotiators understand their impressions of the property.
• General administration tasks to support the sales negotiators.

Highly Desirable Skills and Knowledge:

• A positive approach to all tasks;
• Experience working in a fast pace team;
• Excellent organisational, planning and administrative skills.
• Accurate and grammatically correct written and spoken English skills;
• Enthusiastic, friendly and articulate telephone manner;

Workings Hours:

Sunday 9am to 2pm. Monday and Tuesday are worked on alternate weeks, rotating between 9am to 5pm and 8am to 4pm.

Up to £22,500 per annum plus monthly bonus