Omnichannel CX Manager | Elevate In-Store Experience

Michaels Stores; Birmingham; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading craft store retailer in Birmingham seeks a Customer Experience Manager to enhance customer satisfaction through effective management of front-end operations. Responsibilities include coaching the customer service team, managing store compliance with company policies, and executing in-store events. Ideal candidates will possess retail management experience and strong leadership skills. The role provides opportunities for career growth in a supportive retail environment.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Must have retail management experience.
• Strong leadership and team management skills.
• Ability to train and coach staff effectively.

Responsibilities

• Manage customer service and front-end operations.
• Lead team to achieve KPIs.
• Assist Store Manager with day-to-day operations.
• Plan and execute in-store events.

Skills

Retail management experience

Customer service skills

Leadership skills

Coaching and training abilities

Job description

A leading craft store retailer in Birmingham seeks a Customer Experience Manager to enhance customer satisfaction through effective management of front-end operations. Responsibilities include coaching the customer service team, managing store compliance with company policies, and executing in-store events. Ideal candidates will possess retail management experience and strong leadership skills. The role provides opportunities for career growth in a supportive retail environment.