Floor Manager

Adidas Gruppe; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global sportswear company is seeking a passionate Floor Manager for their busy store in Greater London. The role involves leading a high-performing floor team, driving exceptional service and operational excellence while inspiring and energizing team members. The ideal candidate should have proven leadership experience in high-volume retail or hospitality and possess strong commercial awareness. Join a company that values diversity, equity, and inclusion in a winning culture.

Qualifications

• Proven leadership experience in high-volume retail or hospitality.
• Ability to motivate, inspire, and lead by example.
• Confident in tackling underperformance.
• Strong commercial awareness and solutions-focused mindset.
• Passionate about coaching and developing others.
• Thrives under pressure and delivers results.

Responsibilities

• Lead the floor and drive exceptional service and operational excellence.
• Inspire and energize the team to deliver world-class service.
• Cultivate a winning culture and foster employee engagement.

Skills

Leadership experience in high-volume retail or hospitality

Motivation and inspiration skills

Conflict resolution and feedback skills

Strong commercial awareness

Coaching and development skills

Ability to perform under pressure

Job description

Our adidas Westfield White City store is one of the busiest in the UK, and we’re looking for a Floor Manager who can inspire, energise, and elevate our team to the next level.

As a Floor Manager, you’ll lead an entire floor, and be the driving force behind exceptional service, operational excellence, and team performance.

We’re looking for someone who:

• Has proven leadership experience in high‑volume retail or hospitality
• Can motivate, inspire and lead by example – setting the pace for their team
• Is confident in tackling underperformance and having honest conversations
• Brings strong commercial awareness and a solutions‑focused mindset
• Is passionate about coaching, developing, and unlocking potential in others
• Thrives under pressure and has a track record of delivering results

This is a role for a confident leader who doesn’t just manage – but actively energises their team to deliver world‑class service and bring the adidas brand to life on the shop floor every single day.

If you’re ambitious, resilient, and ready to make an impact, we want to hear from you.

IT STARTS WITH YOU!!

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow‑through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.