Strategic Partnerships Director

Cvent; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A technology provider for events and hospitality based in Greater London is seeking a candidate for Strategic Partner Management. The role involves managing key accounts, driving growth initiatives through collaboration with partners, and enhancing customer satisfaction. Ideal candidates have a Bachelor's degree and prior experience in software sales or account management. Strong analytical and interpersonal skills are crucial, enabling effective partnership development and communication with clients. Join a dynamic team committed to leveraging AI to innovate within the industry.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Experience in high-performance software sales or account management.
• Proven experience in partnership management or a similar role.

Responsibilities

• Manage key accounts and strengthen relationships with decision-makers.
• Drive revenue growth through cross-selling and up-selling.
• Facilitate joint marketing efforts with partners.
• Monitor and refine partnership programs for success.

Skills

Strategic partnership management

Analytical thinking

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration or related fields

Job description

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent\'s strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

In This Role, You Will

• Strategic Partner Management:
  • Manage and nurture relationships with key accounts, ensuring that relationships with key decision-makers are continuously developed and strengthened.
  • Develop and implement strategic account plans to drive growth and achieve business objectives.
  • Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction.
  • Facilitate regular business reviews and joint planning sessions to drive shared objectives and maximize partnership value.
• Partner Support and Co-Selling:
  • Support partners in co-sell and referral initiatives with Cvent.
  • Collaborate with partners to identify and pursue new business opportunities.
  • Facilitate joint marketing and sales efforts to enhance partner collaboration.
  • Share strategies and collaborate with internal and external stakeholders to grow revenue
  • Identify and unlock new revenue streams by mapping agency relationships within enterprise and commercial accounts
  • Act as the connector between Cvent Sales and partner teams, ensuring seamless communication and collaboration.
  • Lead enablement initiatives to keep partner teams informed on Cvent’s latest features, product updates, and best practices.
  • Support co-selling efforts by sharing strategies, coordinating on joint opportunities, and helping partners position Cvent solutions to their clients.
• Client Expansion:
  • Drive expansion efforts within mutual clients by identifying cross-selling and up-selling opportunities.
  • Work closely with internal teams to ensure seamless integration and delivery of solutions to clients.
  • Support executive level engagement and strategic alignment within accounts to ensure long-term growth and retention.
• Program Development and Execution:
  • Plan, execute, measure, and refine programs that support the goals of the partnerships.
  • Work closely with sales leadership to support specific lead generation, client engagement, and new partnership initiatives.
  • Advocate and build relationships across teams for deeper collaboration with Commercial and Enterprise sales
  • Collaboration with sales leaders from different divisions, guiding teams to collaborate and bring parties together for increased revenue opportunities
  • Internal stakeholder calls with Product, Marketing and other teams to share insights from the field to inform Cvent’s partner strategy and product roadmap. Guiding solutions, partners can take to market.

Here\'s What You Need

• Bachelor’s degree in Business Administration, Marketing, related fields OR equivalent experience.
• Relevant professional experience in high-performance software sales/account management environments.
• Proven experience in strategic partnership management, key account management, or a similar role.
• Strong understanding of co-selling and referral processes, ideally with experience involving Cvent.
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Analytical and strategic thinking abilities to identify growth opportunities.
• Experience in effectively developing, managing, and motivating sales teams.
• Ability to identify and define key sales metrics, measure sales processes, and create goals that drive growth.
• Ability to integrate knowledge across disciplines to include customer retention, solution selling, product demonstrations, and closing contracts.
• Ability to represent Cvent at industry events, client programs and meetings.