Parts Advisor

Chassis Cab Ltd; Ipswich; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading parts supplier in Ipswich is seeking a dedicated individual to effectively advise customers on their parts requirements. Responsibilities include taking orders via telephone and email, preparing customer orders, and providing parts to workshop technicians. The ideal candidate should possess excellent communication skills, be computer literate, and have a professional attitude. A driving license is also required. Join us for a fulfilling role with market-leading training provided.

Qualifications

• Professional and helpful attitude at all times.
• Passionate about delivering excellent customer service.
• Driving license is required.

Responsibilities

• Advise customers of their parts requirements using skill and knowledge.
• Take orders over the telephone, email and sales front counter.
• Prepare orders for customers and workshop.

Skills

Customer service

Communication skills

Computer literacy

Job description

• Effectively advise customers of their parts requirements either using skill and knowledge or computer programs
• Take orders over the telephone, email and sales front counter
• Prepare orders for the customers and workshop
• Place orders with suppliers and to update the customer/workshop of any news on the parts
• Advise and supply parts over the phone, sales counter and to workshop technicians
• Stock Control
• To maintain marketing display areas by keeping them up to date with the latest product range.

Qualifications and Experience Required

• You will maintain a professional and helpful attitude at all times
• You will be computer literate
• You will be passionate about delivering excellent customer service
• You will have excellent communication skillsDriving licence is required

  HGV and/or Trailer Industry knowledge & Experience will be advantageous but not essential. Market leading manufacturer training will be provided.

  Hours of Work

  Monday to Friday 40 hours per week - 08:30 to 17:30

  Saturdays (8am – 12noon) on a rota basis

  Nightshift holiday cover on a rota basis