Regional Lead, Customer Success – UK & Europe (Solar)

GreenSketch; Greater London; Hybrid; GBP 80,000 - GBP 120,000; Full time

Job summary

A leading renewable energy company is seeking a Head of Customer Success for the UK and Europe. This senior leadership role will drive customer adoption, retention, and expansion across multiple European markets. The successful candidate will manage remote Customer Success teams and collaborate closely with Product and Sales. Prior experience in the solar industry and with partner networks is essential. This role demands strong leadership skills, with frequent travel expected across the UK and Europe. Excellent communication and stakeholder management skills are critical.

Qualifications

• Over 10 years of experience in Customer Success or Operations roles.
• Proven experience managing installer or partner networks.
• Demonstrated success leading remote, multi-country teams.

Responsibilities

• Define and own Customer Success strategy for the UK and Europe.
• Build and lead a high-performing remote Customer Success team.
• Own core metrics including adoption, retention, churn, and NPS.

Skills

Customer Success expertise

Solar / PV industry knowledge

Leadership presence

Stakeholder management

Data-driven mindset

Education

Bachelor's degree in Business, Engineering, or Energy

Job description

A leading renewable energy company is seeking a Head of Customer Success for the UK and Europe. This senior leadership role will drive customer adoption, retention, and expansion across multiple European markets. The successful candidate will manage remote Customer Success teams and collaborate closely with Product and Sales. Prior experience in the solar industry and with partner networks is essential. This role demands strong leadership skills, with frequent travel expected across the UK and Europe. Excellent communication and stakeholder management skills are critical.