New Stores and Refits Night Support Manager

Wickes; Watford; On-site; GBP 45,000 - GBP 55,000; Full time

Job summary

A leading home improvement retailer is seeking a New Stores and Refits Night Support Manager to oversee night refit operations across the UK. The role demands strong leadership skills, knowledge of merchandising standards, and the ability to maintain health and safety protocols. The ideal candidate will hold a full UK Driving Licence and an FLT Licence, and have experience in high-pressure environments. This position comes with a competitive bonus and a supportive benefits package.

Benefits

Competitive bonus

Contributory pension scheme

Colleague discount

Discount platform

Qualifications

• Full UK Driving Licence is required.
• FLT Licence (Counterbalance & Reach trucks) is necessary.
• Experience in a high-pressure environment is essential.

Responsibilities

• Oversee and execute night-time refit operations.
• Implement and execute project plans meeting deadlines.
• Ensure health and safety compliance.
• Serve as a point of contact for stakeholders.

Skills

Experience of refits and new stores environments

Good working knowledge of Business policies and procedures

Good knowledge of Principles of Merchandising Standards

Relevant IT skills

Ability to effectively forward plan

Excellent communicator

First aider

Job description

Overview

We are seeking a New Stores and Refits Night Support Manager to oversee and execute our night-time refit operations across the country, for a period of 12 months.

This is a national role with a mandatory requirement for the successful candidate to hold a full UK Driving Licence as well as an FLT Licence (Counterbalance & Reach trucks). A company car will be provided if the candidate does not own one.

Shift Pattern Overview

The typical pattern is 8 weeks per store, working 4 consecutive 12-hour shifts (7:00 PM to 7:00 AM) followed by 4 consecutive days off (4 on, 4 off). This pattern may occasionally include weekends.

Key Responsibilities

1. Ensure Health and Safety is placed as the highest priority at all times throughout the project.
   • Ensure all company policy and procedures are adhered to at all times
   • Ensuring all external and internal contractors are fully briefed on our policies and expectations
2. Implement and execute project plans from start to finish, ensuring deadlines are met. Escalating issues as necessary
   • Ability to understand and interpret merchandising plans and implement on a nightly basis.
   • Understands the principles of merchandising standards and product ordering, cost efficiency
3. Be a point of contact for the refit manager and contractors (internal and external) throughout night
   • Understands and can identify who stakeholders are
   • Responds to requests/questions/concerns from stakeholders in a timely manner
4. A regular presence in the refit store is essential, so mobility and the ability to travel is essential.
   • Comfortable leading in a high pressure, high activity environment
   • Understands and is comfortable that this is a national role and will require travelling and staying away from home.
5. Make the refit journey a great experience for both our colleagues and customers
   • Understands the needs of colleagues and customers during a refit
   • Identifies pinch and pressure points before they occur and takes action to mitigate.
   • Acts as a positive role model at all times during the refit

What We Are Looking For

• Experience of refits and new stores environments (preferred)
• Good working knowledge of Business policies and procedures
• Good knowledge of Principles of Merchandising Standards and product ordering & cost efficiency
• Relevant IT skills
• Ability to effectively forward plan
• Excellent communicator
• First aider

What Can We Offer You?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.

We’ll also equip you with a benefits package that includes:

• Competitive bonus (2027 period)
• Contributory pension scheme
• Colleague discount
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme.

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.

About Us

Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.

But it is the Wickes’ culture that we are really proud of as it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Vacancy Reference #

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.