Client Success Advocate (Hybrid London)

Intapp, Inc.; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A software company based in the UK is seeking a Client Advocacy Manager. This role focuses on championing client success through effective communication and cross-functional collaboration. Responsibilities include managing escalations, onboarding clients, and monitoring satisfaction levels through data-driven insights. The ideal candidate will possess strong analytical skills and the ability to develop trust-based relationships with client stakeholders. The position also offers opportunities for professional growth in a flexible hybrid work environment.

Benefits

Professional development opportunities

Complimentary lunches

Flexible time off programs

Qualifications

• Exceptional written and verbal communication skills with a passion for client success.
• Solid understanding of Intapp’s product suite and its application in client environments.
• Self-motivated, results-oriented, and comfortable working in a fast-paced environment.

Responsibilities

• Champion client success and satisfaction across Intapp’s solutions.
• Lead client handovers from Implementation to Support, ensuring a smooth transition.
• Conduct quarterly success reviews for premium support clients.

Skills

Written communication skills

Verbal communication skills

Analytical mindset

Facilitation skills

Business acumen

Job description

A software company based in the UK is seeking a Client Advocacy Manager. This role focuses on championing client success through effective communication and cross-functional collaboration. Responsibilities include managing escalations, onboarding clients, and monitoring satisfaction levels through data-driven insights. The ideal candidate will possess strong analytical skills and the ability to develop trust-based relationships with client stakeholders. The position also offers opportunities for professional growth in a flexible hybrid work environment.