Account Manager

BT Ireland; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

BT has a hybrid working policy, working 3 days per week in the office. This team comes in on Tuesday, Wednesday, Thursday.

Benefits Include

• On Target Bonus - 50%
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• Our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community
• Electric vehicle salary sacrifice arrangement
• 24/7 private virtual GP appointments for UK colleagues

Why this job matters

The Corporate Inside Sales team are a successful, diverse and sociable group, working together to drive new business and maintain customer loyalty. We are seeking an Account Manager as a direct report to the Sales Manager, this role will be responsible for supporting our corporate customers across the regions base and delivering a relative sales target. This role drives the delivery of profit and revenue growth across our established base whilst maintaining high NPS customer satisfaction scores each year.

You may be at the very start of your career, or already versed in sales. Experience is good starting point but we highly value a driven, passionate & ambitious attitude towards your work and being successful. It's important to be confident in your ability to sell yourself, connect with others and build relationships. You're the sort of person who goes the extra mile - in life or in your professional role, and enjoys bringing an element of creativity to your work and how you influence others. Your passion comes through in the way you communicate with others.

You'll be joining a tightly knit team in our Birmingham, with a supportive and collaborative culture. Our Birmingham office hosts Account Managers, Sales Specialists and Business Development Managers - so you'll be sitting right next to the people who will help you do well in your role. This team is all about building each other up to succeed. You'll also be brought up to speed on your sales skills with our bespoke training programme, and long term there are opportunities for career growth into roles across the sales space at BT.

What you’ll be doing

• Responsible for delivering against revenue targets
• Outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
• Accurately forecast business KPI’s to management teams
• Proactively manage churn risk for core BT products
• Identify opportunities to sell to new customers and work closely with specialist teams to deliver opportunities for core BT product lines
• Closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.

Experience Required

• Experience in sales and/or you can show a track record of meeting or exceeding targets in a target-driven environment
• Identify and generate new opportunities with existing customers.
• Manage a portfolio of accounts, while building and maintaining strong customer relationships
• You can work independently and meet key performance indicators consistently.
• Experience using Salesforce or similar CRM platforms to manage sales pipelines and/or customer data.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.

We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.