Floor Manager: Lead Team, Elevate Customer Service & KPIs

JD Sports Fashion Australia Pty; Manchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading sports fashion retailer in Manchester is seeking a Floor Manager to lead a store team and ensure exceptional customer service. The ideal candidate will have 2-3 years of retail leadership experience and be passionate about providing a motivating environment for their team. Responsibilities include coaching staff, maintaining merchandising standards, and achieving sales targets. This role offers opportunities for career development and attractive staff discounts.

Benefits

Attractive staff discount

Training and development opportunities

Access to Employee Assistance Program

Qualifications

• 2-3 years leadership experience within retail or a similar industry.
• Proven track record in driving and exceeding KPIs.
• Strong interpersonal and communication skills.

Responsibilities

• Lead store team to provide exceptional customer service.
• Coach team for a service-focused environment.
• Uphold company visual standards and improve financial performance.

Skills

Customer service

Team leadership

Time management

Interpersonal skills

Job description

A leading sports fashion retailer in Manchester is seeking a Floor Manager to lead a store team and ensure exceptional customer service. The ideal candidate will have 2-3 years of retail leadership experience and be passionate about providing a motivating environment for their team. Responsibilities include coaching staff, maintaining merchandising standards, and achieving sales targets. This role offers opportunities for career development and attractive staff discounts.