General Manager

JD Sports Fashion Plc; Swindon; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading fitness brand in the UK is seeking a manager to lead operations at a new gym in Swindon. The role involves managing a team, ensuring adherence to brand standards, and driving sales and membership growth. Ideal candidates will have proven management experience within the leisure industry, a passion for customer service, and a track record in team management. This position offers the opportunity to create a vibrant gym culture while delivering outstanding service to members.

Qualifications

• Proven management experience in the leisure industry
• Passionate about customer service and leadership
• Proven track record in driving sales

Responsibilities

• Ensure adherence to health and safety policies
• Conduct daily safety checks for equipment
• Recruit and manage a fitness team
• Achieve sales and membership targets
• Maximise secondary spending revenue
• Ensure gym cleanliness standards are met
• Manage banking process to limit wastage
• Deliver outstanding member service

Skills

Management experience in leisure industry

Customer service passion

Sales driving

Team management

Job description

Role overview

Role overview: This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function