Product Operations Lead

Publicis Groupe; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A global media organization in Greater London is seeking a Product Operations Lead to shape product priorities and enhance client onboarding journeys. The role requires strategic alignment of product objectives with business goals and strong relationship management with key accounts. Ideal candidates will have extensive experience in product operations and digital media, alongside exceptional organizational and communication skills. This position offers a hybrid working model and various employee benefits, including additional paid leave.

Benefits

Work anywhere for up to 6 weeks

Additional paid leave for wellbeing

24/7 support helpline

Family-friendly leave policies

Birthday day off

Local discounts

Qualifications

• Demonstrable experience in product operations or program management at senior level.
• Track record of delivering complex, cross-functional projects.
• Experience within digital media platforms or operations.

Responsibilities

• Align product roadmap with business goals.
• Build systems to track onboarding deliverables.
• Lead engagement with key accounts.
• Central communication point for product updates.
• Manage user communication and feedback.
• Identify opportunities to streamline processes.

Skills

Organisational skills

Communication skills

Analytical skills

Planning and time-management

Relationship-building

Tools

Jira

Trello

Asana

Job description

Company description

Publicis Media harnesses the power of modern media through leading agency brands Disrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential.

A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide.

Overview

Join a global Performance organisation that helps some of the world’s largest advertisers deliver measurable business outcomes across more than 57 markets. Our Performance Centre of Excellence partners closely with Google, Meta, Amazon and The Trade Desk, developing performance solutions across social, search, programmatic, commerce and affiliates.

Within this, the Acceleration team is dedicated to enabling growth, connecting our people, scaling our products, and embedding processes that elevate how we operate worldwide.

As Product Operations Lead, you will shape how our products are prioritised, adopted and scaled across markets. You’ll influence strategic decision‑making, guide key stakeholders, and ensure that our most important clients experience a best‑in‑class onboarding journey. This is a role for someone who thrives on creating clarity, driving outcomes, and enabling teams to work smarter.

Responsibilities

• Align product roadmap priorities with business goals, user insights and market trends, facilitating discussions that ensure clear stakeholder alignment.


• Build and maintain systems that track onboarding deliverables, timelines and dependencies, identifying risks early and keeping projects moving smoothly.


• Lead engagement with key strategic accounts, overseeing introductions, onboarding and ongoing touchpoints, while defining KPIs and reporting measurable outcomes.


• Act as the central communication point for product updates, progress, risks and opportunities across both internal teams and external partners.


• Manage user communication, including feature updates, onboarding materials and engagement initiatives, ensuring feedback is captured and channelled into roadmap planning.


• Identify opportunities to streamline processes and resolve operational challenges, collaborating closely with product development to improve delivery and user experience.

Qualifications

• Demonstrable experience in product operations, program management or a related field at senior manager or lead level


• Track record of delivering complex, cross‑functional projects.


• Experience within digital media platforms or digital media operations.

Skills

• Excellent organisational, planning and time‑management capability.


• Strong communication and relationship‑building skills.


• Proficiency with tools such as Jira, Trello or Asana.


• Analytical, KPI‑driven approach to decision‑making.

Knowledge

• Understanding of product development lifecycles and user‑centred design.


• Exposure to SaaS or technology‑driven environments is an advantage.

Additional information

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.


• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well‑being and self‑care.


• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.


• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.


• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.


• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).