Field Line Manager

Johnson Controls; Basildon; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading security services company in Basildon seeks a Field Line Manager to lead a team of engineers. The role involves organizing daily operations, managing safety compliance, and implementing work procedures. Candidates should possess excellent communication and customer service skills, with a background in the Fire & Security industry preferred. This position offers a competitive salary, bonuses, and career advancement opportunities within the company.

Benefits

Competitive basic salary

Commission scheme

Annual bonus scheme

Pension matching up to 7%

25 days holiday plus bank holidays

Company vehicle and ongoing training

Employee assistance program

Career progression opportunities

Qualifications

• Driving license is required.
• Previous experience in a customer-facing environment is essential.
• Experience in the Fire & Security industry is preferred.

Responsibilities

• Organise day-to-day duties and manage operational problems.
• Implement procedures and manage the execution of work.
• Plan and schedule manpower and equipment for jobs.
• Conduct safety and quality audits on Engineers and Sub-Contractors.
• Manage health and safety compliance.
• Assess training needs and conduct annual appraisals.

Skills

Excellent communication skills

Customer service skills

People management

Ability to build strong relationships

Job description

Field Line Manager

What can Johnson Controls/ADT do for you?

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

What you will do

Field Line Managers are pivotal in the ongoing coaching and development of a team of our skilled engineers. With a requirement of excellent communication and customer service skills along with people management and the ability to develop and manage a team, the successful candidate will be responsible for leading a team of successful service engineers in a very fast paced transactional environment.

How you will do it

• Organise the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff.

• Be responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is exercised.

• Working with the planning team, plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated.

• Management and monitoring of engineers’ documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation.

• Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner.

• Manage and monitor Health & Safety of allocated staff and Sub-Contractors, ensuring compliance with all legislation and Tyco’s Zero Harm policy is embedded.

• Identify training needs by means of regular assessment with the engineers to identify any shortfalls and encourage the development of the team. This includes conducting annual appraisals and the direct management of designated team of engineers.

• Proactively manage work in hand to ensure accuracy of forecast and job completion. Monitor and control allocated job budgets and justify variations to these. Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department.

What we look for

\>Essential:

• Driving license
• Had or have previous experience working in a customer facing environment
• Excellent communication and customer service skills
• Ability to deal with new and unexpected situations with a proactive and professional approach. Ability to build strong relationships and inspire and influence others.

Preferred:

• Experience within Fire & Security industry
• People management skills with the ability to develop and manage a team, preferably within a field manager role
• P&L experience

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

• Competitive basic salary
• Day Works Commission Scheme
• Sales referral incentive scheme
• Annual Company Bonus Scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company Vehicle and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000
• Rewards & recognition programmes
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