Head of Consumer Product - Access & Activation

Experian Health; Nottingham; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading global data company seeks a Head of Consumer Product in Nottingham. This strategic role focuses on enhancing customer access and engagement within the Access & Activation Domain. The ideal candidate will possess proven experience in scaling consumer products, strong leadership skills, and a passion for customer experience. The position offers a hybrid work model, with great compensation and benefits. Join us to create intuitive and impactful experiences for our customers.

Benefits

Hybrid and flexible working

Great compensation package and bonus plan

Core benefits including pension and healthcare

Generous leave and volunteering days

Qualifications

• Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environments.
• Strong understanding of user onboarding, authentication flows, and personalisation.
• Experienced in defining metrics, running experiments, and interpreting data for insights.

Responsibilities

• Lead a cross-functional team to enhance customer access and engagement.
• Develop a smooth and effective login and onboarding experience.
• Create a roadmap to increase new customer registrations and product usage.

Skills

Scaling consumer-facing products

User onboarding and personalisation

Data-driven decision making

Leadership of top performing teams

Collaboration with cross-functional teams

Familiarity with fraud prevention technologies

Customer experience passion

Job description

Head of Consumer Product - Access & Activation

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Product Management

Schedule: Full Time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We're looking for a strategic and customer centric product leader to head up our newly formed Access & Activation Domain, reporting directly to the Chief Product and Commercial Officer.

This domain brings together two critical journeys, Login and Onboarding and integrates them with our evolving Home experience to create a seamless, personalised entry point into Experian's Consumer Services product.

This is a high-impact role focused on enabling more customers to access and return to our product, ensuring they understand its value and become regular users. You'll lead a cross-functional team through the next phase of growth, scaling recently launched journeys and driving innovation across the onboarding funnel.

What you'll deliver:

• A smooth login and onboarding experience that maximises conversion and re-engagement
• A personalised Home experience that guides users to the most relevant features and drives deeper product engagement
• A roadmap to increase the number of new customers who sign up and view their credit score, including those who are new to country or without existing credit
• Initiatives to ensure re-engaged customers can access the product seamlessly
• Adoption of cutting-edge capabilities that balance seamless access with fraud prevention
• A clear strategy to turn first-time users into loyal customers, particularly on the app

Qualifications

• Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environments
• Strong understanding of user onboarding, authentication flows, and personalisation
• Data-driven – experience defining metrics, running experiments, interpreting data and using insights to inform decisions
• People leadership experience – leading top performing teams
• Experience working with cross-functional teams including engineering, design, and analytics
• Influence outcomes and foster collaboration across diverse teams and leadership levels including execs.
• Familiarity with fraud prevention technologies and balancing security with UX and commercial benefits
• A passion for customer experience and driving meaningful engagement

We're building a diverse team, if you're passionate about solving real-world problems and creating intuitive, impactful experiences, we'd love to hear from you.

Benefits

• Hybrid and flexible working - 2 days a week in the office
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Grade: C/EB7

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