Scientific Customer Success Coordinator

Alsglobal; Coventry; On-site; GBP 24,000 - GBP 26,000; Full time

Job summary

A leading scientific testing company is looking for a Customer Services Coordinator in Coventry. The role involves managing a dedicated customer base, ensuring customer satisfaction through strong relationships and effective communication. Candidates should have a background in customer service, with strong communication skills and proficiency in IT systems. The position offers a full-time contract with an annual salary ranging from £24,596 to £25,096, alongside various benefits, including annual leave and professional development opportunities.

Benefits

Annual Leave starting at 25 days

Enhanced Company Sick Pay Scheme

Salary Progression Scheme

Recognition Awards

Perkbox membership

Learning/study support

Group Personal Pension Plan

On-site Car Parking

Qualifications

• Ability to develop and maintain positive professional relationships.
• Strong verbal and written communication skills.
• Ability to prioritize workload effectively.

Responsibilities

• Manage customer needs for a dedicated customer base.
• Respond to customer enquiries and resolve issues promptly.
• Develop key relationships with other business functions.

Skills

Customer driven

Strong communicator

Innovative thinker

Flexible colleague

Methodical

Proficient in MS packages

Education

GCSE and/or A Levels

Job description

A leading scientific testing company is looking for a Customer Services Coordinator in Coventry. The role involves managing a dedicated customer base, ensuring customer satisfaction through strong relationships and effective communication. Candidates should have a background in customer service, with strong communication skills and proficiency in IT systems. The position offers a full-time contract with an annual salary ranging from £24,596 to £25,096, alongside various benefits, including annual leave and professional development opportunities.