Response Manager

CLC; Manby; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A national maintenance and refurbishment provider is seeking an experienced Response Manager to oversee responsive works across East Anglia. The role includes leadership of engineering teams, ensuring compliance with Health and Safety regulations, and maintaining robust client relationships. The ideal candidate will have a proven background in managing maintenance works and possess strong planning and organizational skills. This position offers a competitive salary package, company vehicle, and opportunities for career development within the organization.

Benefits

Competitive salary package

Company vehicle + fuel card

Pension scheme and life assurance

Days’ holiday + bank holidays

Perkbox discounts and wellbeing offers

Paid volunteer day

£2000 refer-a-friend bonus

Qualifications

• Experience with FDIS or defence-sector maintenance contracts is desirable.
• Technical background in engineering or building maintenance is a plus.

Responsibilities

• Lead and coordinate responsive maintenance work meeting KPI and contractual requirements.
• Conduct site inspections, audits and safety checks.
• Build and maintain relationships with client representatives.
• Oversee job costing and commercial documentation.

Skills

Experience managing responsive repairs or maintenance works

Strong understanding of Health & Safety compliance

Excellent organisational and planning skills

Ability to build strong relationships with clients and internal teams

Leadership experience with the ability to support and motivate teams

Effective communication and problem-solving skills

Education

IOSH/NEBOSH/SMSTS qualification or equivalent

Job description

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide.

CLC is seeking an experienced and proactive Response Manager to support and lead our responsive works delivery across East Anglian region. This key role will support the FDIS RAMS contract, ensuring safe, efficient and high‑quality service delivery while maintaining strong relationships with our client and operational teams.

Key Responsibilities

• Lead and coordinate responsive maintenance work to meet KPI and contractual requirements.
• Work closely with engineers, supervisors and the Contract Manager to allocate resources effectively.
• Ensure full compliance with Health & Safety legislation, policies and RAMS documentation.
• Carry out site inspections, audits and safety checks to maintain high standards.
• Monitor performance, generate reports and identify continuous‑improvement opportunities.
• Build and maintain positive relationships with client representatives, attending regular meetings.
• Provide leadership, guidance and support to engineering teams, including performance management.
• Oversee job costing, variations and commercial documentation in line with contract requirements.

Skills & Experience

• Experience managing responsive repairs or maintenance works.
• Strong understanding of Health & Safety compliance.
• Excellent organisational and planning skills.
• Ability to build strong relationships with clients and internal teams.
• Leadership experience with the ability to support and motivate teams.
• Effective communication and problem‑solving skills.

Desirable

• Knowledge of FDIS or defence‑sector maintenance contracts.
• Technical background in engineering or building maintenance.
• IOSH/NEBOSH/SMSTS qualification (or equivalent).

Personal Attributes

• Proactive and solution‑focused.
• Calm under pressure and adaptable.
• Strong customer‑service mindset.
• Detail‑driven with high standards of delivery.

What We Offer

• A competitive salary package
• Company vehicle + fuel card (business use)
• Pension scheme and life assurance
• days’ holiday + bank holidays
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2000 refer‑a‑friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long‑term stability, meaningful work and genuine opportunities to grow and progress in your career.

Many faces, one Axis CLC.

We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.