Customer Service & Sales Advisor

Tarmac Ltd; Metropolitan Borough of Solihull; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading sustainable construction solutions provider in Solihull seeks a Sales & Customer Service Advisor. The ideal candidate will manage customer relationships, prepare quotations, and resolve queries in a fast-paced environment. Candidates should have strong communication skills and experience in customer service. Offers include career advancement opportunities, bonus schemes, and comprehensive benefits, fostering a diverse and inclusive work culture.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee discounts on retailers and holidays

Employee Assistance helpline

Training and development opportunities

Qualifications

• Proven experience in a customer accounts/service environment.
• Ability to build positive customer relationships.
• High level of accuracy and attention to detail.

Responsibilities

• Manage the end to end customer experience including inquiries and complaints.
• Prepare quotations and maintain accurate data in SAP/CRM.
• Liaise with customers and suppliers regarding orders and deliveries.

Skills

Excellent communication skills

Relationship building

IT literacy including Microsoft Office

Planning and organizational skills

Negotiation skills

Attention to detail

Education

Minimum of 5 GCSEs including Maths, English and Science

NVQ Level 3 in customer service

Tools

SAP

Job description

# Customer Service & Sales Advisor### Job IntroductionAre you an experienced and dynamic **Sales & Customer Service Advisor**At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. Tarmac is the UK’s leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country’s long-term future.We are currently looking for a **Sales & Customer Service Advisor**to join our friendly team in Solihull.Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.**Main Responsibilities**As the successful **Sales & Customer Service Advisor** you will report to the National Customer Service Manager and will be responsible for managing the end to end customer experience, from initial contact and quotations to delivery and invoicing, resolving any queries and complaints should they arise. You will be responsible for delivering and exceeding targeted sales volumes whilst performing set administration tasks as required, developing cross functional working relationships ensuring the best possible customer experience.On a day to day basis, duties and responsibilities of the **Sales & Customer Service Advisor**will include (not exhaustive):* Proactively managing applicable accounts and maintaining positive customer relationships to meet or exceed targeted sales volumes* Assisting the account manager including SPAF’s, haulage rates, price changes* Identifying leads by responding to enquiries* Accurately maintaining up to date background data required for Sales process* Preparing & inputting customer quotations on SAP/CRM, updating and amending customer prices in a timely manner when required* Prompt response to tender enquiries & customer questionnaires* Responding to customer complaints, from investigation to closure* Month end tasks including customer reports, delivered prices & PGM’s, Energy & Environmental surcharges* Processing orders and liaising with customers, including changes in customer requirements, tracking dispatch to ensuring timely delivery of goods* Liaising with external haulier schedulers, providing accurate and timely information to customers, and facilitating effective scheduling* Liaising with internal production teams, confirming stock levels for orders* Managing 3rd party purchase materials including raising purchase orders, liaising with suppliers and maintaining stock levels* Managing and resolving internal and external customer invoice queries in a timely and professional manner, raising credit and debit notes as required.**The ideal Candidate**The ideal **Sales & Customer Service Advisor** will be experienced in a commercially focused team within a fast-moving environment with a proven track record of outstanding customer service. You will have the ability to be fast and flexible whilst maintaining the highest level of customer service and professionalism, with an excellent understanding of customer needs who is able to build solutions to best suit your customer.Ideally, we would like any prospective applicants for the **Sales & Customer Service Advisor** to be in receipt of the following skills and experience:* Proven experience in a customer accounts/service environment* Good written and verbal communication* Ability to build positive customer relationships* High level of IT literacy including Microsoft Office, experience of SAP would be advantageous* Planning and organisational skills, able to prioritise tasks and meet deadlines* Influencing and negotiation skills* Desirable knowledge of products, packing options & proven routes to market* High level of accuracy and attention to detail* Have an understanding of export inco terms & payment methods including L.O.C’s.* Hold a minimum of 5 GCSEs (or equivalent) including Maths, English and Science* NVQ Level 3 in customer service would be desirable**Why Tarmac**We don't just offer a job, we offer a career.Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:* Bonus scheme* Enhanced holiday entitlement* Contributory pension scheme* Access to the Tarmac Reward website with discounts on retailers, holidays, etc.* Access to our Employee Assistance helpline for free and confidential advice* Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause* Training and development opportunitiesWe’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you. Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long! #Tarmac #TarmacCareersTarmac Trading LimitedTarmac Trading Limited### Attached documents| | || --- | --- || Salary | Excellent Salary + Bonus + Benefits || Frequency | Annual || Job Reference | tarmac/TP/188377/7538 || Contract Type | Permanent || Closing Date | 4 March, 2026 || Job Category | Customer Services and Commercial || Business Unit | Cement & Packed || Location | Solihull, United Kingdom || Posted on | 2 February, 2026 || OpenStreetMap contributorsDirections to### Spread the word