Voice & Data Analyst

Tarmac Ltd; Metropolitan Borough of Solihull; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading construction and materials company is seeking a Voice & Data Network Analyst to enhance and secure Voice & Data services across their organization. The role involves collaborating with various teams and external vendors to ensure system compliance and resilience while providing second-line support, monitoring performance, and driving service improvements. Candidates should possess a degree or equivalent experience, be ITIL certified, and have technical expertise in Cisco and SIP technologies. This position offers excellent benefits and a career within a supportive culture.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Access to Employee Communities

Qualifications

• Experience designing and delivering solutions aligned to business needs.
• Vendor engagement and third-party hosting experience.

Responsibilities

• Delivering consistent, secure and cost-effective Voice & Data services.
• Monitoring system availability, capacity and performance.
• Providing expert 2nd-line support in line with SLAs.
• Ensuring compliance with GDPR and internal control processes.

Skills

Strong communicator (technical & non-technical)

Creative thinker

Problem analysis and solution design

High-quality documentation skills

Education

Degree-level education or relevant industry experience

ITIL certified/trained

Tools

Cisco

Meraki

Avaya

MPLS

SD-WAN

SIP

Job description

# Voice & Data Analyst### Job Introduction**Voice & Data Network Analyst****Voice & Data Network Analyst** to join our team—someone who can combine deep technical expertise with a proactive, solutions‑first mindset.**About the Role**As our Voice & Data specialist, you’ll report into the Communications & Information Security Manager and act as a **Subject Matter Expert**, supporting the delivery of secure, reliable and high‑quality services across the business. You’ll work closely with key stakeholders, technical teams and external vendors to ensure our Voice & Data systems are compliant, resilient and continuously improving.You’ll support both project delivery and operational excellence; bringing innovative thinking, strong problem‑solving skills and the ability to translate business needs into robust technical solutions.**What You’ll Be Doing*** Delivering consistent, secure and cost‑effective Voice & Data services across the business* Monitoring system availability, capacity and performance—driving enhancements where needed* Supporting IT projects and change initiatives with Voice & Data expertise* Providing expert 2nd‑line support in line with SLAs* Investigating incidents, escalating where appropriate and contributing to root‑cause analysis* Ensuring compliance with GDPR, SOx, GISP and internal control processes* Liaising with vendors to maintain high service standards* Supporting continuous improvement across processes and technologies**Key Stakeholders**You’ll partner with:* Senior Voice & Data Analysts, Security Analysts, Change & Release Managers* Project Managers, Software Asset Managers & Operational Systems teams* Business IT users, Internal Auditors & External Auditors* A range of software, hardware and professional service providers**What You’ll Bring****Qualifications & Experience*** Degree‑level education or significant relevant industry experience* ITIL certified/trained* Technical knowledge in one or more areas such as: + Cisco, Meraki, Avaya + MPLS, SD‑WAN, SIP* Experience designing and delivering solutions aligned to business needs* Vendor engagement and third‑party hosting experience**Skills*** Strong communicator (technical & non‑technical)* Creative thinker with rigorous implementation skills* Excellent problem analysis and solution design abilities* High‑quality documentation skills**Behaviours*** Results‑driven, resilient and highly committed* Persuasive and confident in influencing others* Methodical, flexible and supportive* Quick to act with a positive “can‑do” approach* Works in line with the Tarmac Way and STAR Framework**Why Tarmac**We don't just offer a job, we offer a career.Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:* Bonus scheme* Enhanced holiday entitlement* Contributory pension scheme* Access to the Tarmac Reward website with discounts on retailers, holidays, etc.* Access to our Employee Assistance helpline for free and confidential advice* Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause* Training and development opportunitiesWe’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!#Tarmac #TarmacCareersTarmac Trading LimitedTarmac Trading Limited### Attached documents| | || --- | --- || Salary | Excellent Salary + Bonus + Benefits || Frequency | Annual || Job Reference | tarmac/TP/188377/7532 || Contract Type | Permanent || Closing Date | 1 March, 2026 || Job Category | Operations, Quarrying and Production || Business Unit | Business Performance || Location | Solihull, United Kingdom || Posted on | 30 January, 2026 || OpenStreetMap contributorsDirections to### Spread the word