Specialist Multi Skilled Consultant

Nationwide Building Society; Manchester; Hybrid; GBP 100,000 - GBP 125,000; Full time

Job summary

A major financial institution is seeking a Specialist Multi Skilled Consultant in Manchester to support members during challenging times, including issues related to financial hardship. This position offers a flexible working environment with opportunities for remote work, alongside competitive pay starting from £25,250. Ideal candidates will bring experience in Financial Services along with strong multitasking and attention to detail. Join a dynamic team where enhancing customer experiences is at the core of our mission.

Benefits

Private medical insurance

Pension scheme

Annual performance-related bonus

Training and development opportunities

Life assurance

Paid volunteering days

Qualifications

• Considerable experience within a Financial Services role.
• Experience of evaluating and interpreting information and data to reach a conclusion.
• Demonstrable attention to detail and accuracy for both numerical and written material.

Responsibilities

• Responsible for undertaking a range of specialist and multi-layered tasks.
• Provide high level of support wherever needed.
• Adapt to changes and learn new processes at pace.

Skills

Financial Services experience

Evaluating information

Multitasking

Attention to detail

Collaboration skills

Adaptability

Job description

Channel Support Business Operations & Strategy

Location Swindon / Wiltshire Other Locations Swindon / Wiltshire
London / Greater London
Dunfermline / Fife Region
Sheffield / West Yorkshire
Wakefield / West Yorkshire
Northampton / Northamptonshire
Bournemouth / Dorset
Belfast / Antrim
Birmingham / West Midlands
Cardiff
Glasgow / Glasgow City
Maidstone
Manchester
Norwich / Norfolk
Worthing Salary From £25,750 Contract Permanent ( Full Time ) Reference 1913 Closing Date 28 February 2026

In this role you’ll be joining the Multi Skilled operation and be part of a vibrant team working with members in times of need. You will need to be flexible and agile but what’s important is that you want to get things right for our customers.

Good teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues when you need it.

You will need to be adaptable to change and be able to work flexibly between 8am-8pm Monday to Sunday and accommodate the working patterns of the deployment team in which you’ll be working. For each new department you are deployed into there will be a training period of up to 5 weeks and no holiday will be permitted in this time. If this training is on-site at one of our offices or hubs, expenses for travel and accommodation would be covered if this was necessary.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

This is a fully remote role, but there will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once quarterly.If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Specialist Multi Skilled Consultant you will be responsible for undertaking a range of specialist and multi-layered tasks supporting members in times of need (i.e., financial hardship, bereavement, dissatisfaction, members who are a victim of fraud & vulnerable members who need Specialist Support). We’ll give you all the training you need to set you up for a successful journey.

The operational area in which you are deployed could involve working in a telephony environment, administration-based environment, or a mix of both.

Your role will be agile, and you will be required to provide a high level of support wherever needed, undertaking different responsibilities dependent on the need of our members and business priorities and you will need to be resilient and flexible as you will be required to adapt to changes and learn new processes at pace.

About you

As a minimum requirement you will have/be:

Considerable experience within a Financial Services role

Experience of evaluating and interpreting information and data to reach a conclusion

The ability to multitask through good planning and the organisational skills to manage and hold multiple competing priorities and deliverables

Demonstrable attention to detail and accuracy for both numerical and written material, including data and insight

Experience of collaborating with different business areas and colleagues whilst building good relationships

Adaptable to change and comfortable picking up new processes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Swindon (+15) From £25,750 Full Time or Part Time

Middlesbrough From £25,250 Part Time - 12 months

Manchester From £25,250 Full Time - 12 months

Southampton (+2) From £25,250 Full Time or Part Time

Northampton (+2) From £50,000 Full Time or Part Time

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