Account Manager UKI Sales

Jellycat Toy Co. Ltd.; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading toy company in Greater London seeks an Account Manager responsible for managing national accounts, building strong relationships, and ensuring brand excellence in retail. Ideal candidates will have experience in wholesale sales and strong communication skills. This is a great opportunity for someone early in their commercial career who is detail-oriented and motivated to grow within a dynamic team. Join a company that brings joy with every product.

Qualifications

• Experience in wholesale sales or account management in a premium environment.
• Understanding of retail operations and merchandising fundamentals.
• Highly organized with excellent attention to detail.

Responsibilities

• Manage and nurture a portfolio of accounts, building strong relationships.
• Serve as a point of contact for buyers and merchandisers.
• Maintain a strong presence in stores, ensuring brand guidelines are followed.

Skills

Wholesale sales

Account management

Communication skills

Excel capability

PowerPoint skills

Organizational skills

Team player attitude

Proactive and solutions-oriented

Tools

SAP/ERP systems

Job description

Overview

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

The Account Manager role is an important position within the UK Sales team, responsible for supporting and managing a portfolio of national accounts. Working closely with your Senior Account Manager, you will help drive growth across our core categories, by building strong relationships, supporting commercial planning, and ensuring the Jellycat brand looks exceptional at retail.

You will support execution of go-to-market plans, contribute to budgeting discussions, and help identify opportunities within your accounts. This position is pivotal in delivering day-to-day excellence, retail execution and partner satisfaction, all while developing your commercial toolkit and building towards future seniority within the team.

This role is ideal for someone early in their commercial career who is ambitious, detail-oriented, and passionate about growing within a high-performing and joyful team.

Responsibilities

• Managing and nurturing a portfolio of account/s, building strong and positive working relationships.
• Serving as a reliable point of contact for buyers, merchandisers and store teams, ensuring smooth, consistent communication.
• Supporting the Senior Account Manager with quarterly and annual planning for each account.
• Maintaining a strong presence in stores, visiting accounts regularly to understand activity, ensure brand guidelines are followed, and identify improvements.
• Ensuring Jellycat’s joyful positioning is reflected at retail in displays, product choices, and consumer experience.
• Participating in building fullyear financial plans with your Senior Account Manager.
• Supporting forecasting and demand planning for your accounts, helping ensure stock availability and accuracy.
• Identifying areas where categories or ranges can grow, bringing observations and ideas to your line manager. Understanding the data.
• Confidently supporting and delivering seasonal presentations, ensuring preparation is thoughtful, customer-specific and aligned to Jellycat brand storytelling.
• Presenting internal ideas for in-store activation opportunities (SIS, popups, windows) in collaboration with your line manager.
• Ensuring training is conducted regularly to in-store teams.
• Managing order entry through SAP/ERP systems and ensure accurate end-to-end handling of orders, backorders and updates.
• Working closely with Credit Control to help ensure accounts stay within agreed risk parameters, supporting payment plan implementation if needed.
• Producing accurate sales and stock reporting as requested - data precision is essential.
• Liaising with Customer Service, Operations and Marketing to support excellent account delivery.
• Ensuring operational issues are resolved quickly and constructively, escalating to your Senior Account Manager as required.
• Supporting UK Sales leadership with ad hoc requests and projects when needed.
• Conducting market visits as required, representing the brand with enthusiasm and professionalism.

Qualifications

• Experience in wholesale sales, account management or similar commercial role (premium/luxury environment preferred).
• Experience working with buyers or retail partners is beneficial.
• Understanding of retail operations and merchandising fundamentals.
• Strong communication skills - clear, confident and professional.
• Solid Excel capability and ability to interpret commercial numbers.
• Competent PowerPoint skills with the ability to build retailer-ready presentations.
• Highly organised with excellent attention to detail.
• Comfortable managing multiple deadlines and priorities.
• A passion for Jellycat - its characters, its fans and its joyful world.
• A team player attitude who is approachable, positive and eager to learn.
• Proactive and solutions-oriented, with a willingness to ask questions and seek guidance when needed.
• Professional, calm and thoughtful in how you represent the brand.
• Motivated by growth, continuous improvement and delivering excellent work.