Remote Customer Success & Billing Advisor—Sales-Driven

Team Blue; Worcester; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A well-known online service provider in Worcester is seeking a Customer Success Sales Advisor. In this role, you will ensure seamless customer interactions, primarily managing customer billing and account enquiries through phone support. Your objective will be to maximize customer value and contribute to sales targets. Ideal candidates possess strong communication skills and a customer-centric mindset. This opportunity includes flexible working hours and comprehensive training.

Benefits

Enhanced holiday scheme

Birthday bonus

Flexible working opportunities

Qualifications

• Proven experience in customer support, ideally in a phone-based role.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport with customers.

Responsibilities

• Serve as the primary contact for customer billing and account enquiries.
• Provide personalised support to maximise customer value.
• Engage proactively with customers over the phone.

Skills

Customer support experience

Strong communication skills

Active listening

Problem-solving skills

Customer-centric mindset

Job description

A well-known online service provider in Worcester is seeking a Customer Success Sales Advisor. In this role, you will ensure seamless customer interactions, primarily managing customer billing and account enquiries through phone support. Your objective will be to maximize customer value and contribute to sales targets. Ideal candidates possess strong communication skills and a customer-centric mindset. This opportunity includes flexible working hours and comprehensive training.