Affera Technical Service Specialist

Medtronic plc; Remote; GBP 47,000 - GBP 72,000; Full time

Job summary

A global healthcare technology leader is seeking a Senior Technical Service Specialist. This remote role involves supporting customers in the UK and Ireland, conducting equipment assessments, installations, and maintenance for Affera mapping and ablation equipment. Candidates should have a degree in biomedical engineering and around 5 years of relevant experience. Strong troubleshooting skills and flexibility to travel are essential. This position offers a competitive salary and benefits package.

Benefits

Competitive salary

Flexible Benefits Package

Qualifications

• Around 5 years’ experience in field engineering maintenance in medical devices or highly regulated environments.
• Ability to troubleshoot problems and technically diagnose medical equipment.
• Experience in Electrophysiology/Cath Labs is highly desirable.

Responsibilities

• Perform site assessments, installations, inspections, and maintenance of Affera equipment.
• Maintain and submit technical records as per regulatory requirements.
• Participate in the development and delivery of technical training.

Skills

Technical troubleshooting

Medical equipment knowledge

English fluency

Travel flexibility

Education

Degree in biomedical engineering or similar

Tools

Mapping/navigation systems

Job description

Affera Technical Service Specialist page is loaded## Affera Technical Service Specialistremote type: Remotelocations: Watford, Hertfordshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R58743At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.# **A Day in the Life**The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. To strengthen this team, we are looking for a Senior Technical Service Specialist (field) to support customers in UK & Ireland as well as the requirement to support across EMEA when needed. The Senior Field Service Specialist is the primary technical liaison for Medtronic CAS customers. You are also a technical support avenue for the CAS Clinical Field and Sales team. You will be completely responsible for the technical assessment, installation, support, servicing, and maintenance of the Affera mapping and ablation equipment. You will interface closely with the Field Service team and the Sales team to coordinate resources to best satisfy sites and with Quality, Production and Engineering to feedback technical information about our products learned in the field. The region of responsibility will be Western Europe with the focus on UK and Ireland. This role will cover UK and Ireland, but also other European markets, and is a remote position. This means your home/remote location is the primary work location. There may however be requirements to attend a Medtronic location for meetings from time to time.There is a facility-based immunization requirement for this position. Therefore, full Measles immunization is a requirement.Responsibilities may include the following and other duties may be assigned: * Perform site assessments, installations, inspections, verifications, corrective and preventive maintenance to ensure successful implementations of Affera equipment.* Maintain and submit technical records as per regulatory requirements.* Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams.* Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.* Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base.* Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production. Required Knowledge and Experience: * Technical education, such as a degree in biomedical engineering, or similar background* Around 5 years’ experience in field engineering maintenance in medical devices, aerospace, or other highly regulated environments (medical devices desirable)* Ability to troubleshoot problems and technically diagnose medical equipment* Flexibility to travel frequently – the majority of the role will be traveling* A strong working knowledge in English The ability to communicate in other EU languages is a definite asset. Experience in Electrophysiology/Cath Labs ideally with mapping/navigation systems is highly desirable.**Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.# **Benefits & Compensation****Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 47,760.00 GBP - 71,640.00 GBP |This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).# **About Medtronic**# We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity* **Build** a better future, amplifying your impact on the causes that matter to you and the world* **Grow** a career reflective of your passion and abilities* **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learningThese commitments set our team apart from the rest:**Experiences that put people first**. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.**Life-transforming technologies**. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.**Better outcomes for our world**. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.**Insight-driven care**. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in careIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click .For updates on job applications, please go to the candidate login page and sign in to check your application status.If you need assistance completing your application please email [e-mail] request removal of your personal information from our systems please email [e-mail]