IT Supervisor – Desktop Support Lead

TaskUs; Greater London; On-site; GBP 55,000 - GBP 70,000; Full time

Job summary

A leading outsourcing service provider is seeking an IT Supervisor in Greater London. The role involves managing a Desktop Support Team, overseeing operations, and ensuring excellent customer service. Candidates should have a Bachelor's in IT or related fields, extensive experience in IT support, and strong problem-solving skills. This position emphasizes a People First culture with opportunities for professional growth and a commitment to employee well-being. Join us to enhance service delivery and improve operational efficiency.

Benefits

Competitive salary

Comprehensive benefits packages

Professional growth opportunities

Qualifications

• Minimum of 5 years IT support experience in a supervisory capacity.
• 7+ years of overall IT support experience.
• MCDST Certification is required.

Responsibilities

• Develop and manage relationships with various departments.
• Supervise Desktop Support/IT Support Team.
• Conduct performance reviews of IT Support Specialists.
• Oversee desktop support operations.
• Provide technical support and training to desktop support personnel.

Skills

IT support management

Technical writing

Project management

Problem-solving

Customer service orientation

Education

Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology

Job description

A leading outsourcing service provider is seeking an IT Supervisor in Greater London. The role involves managing a Desktop Support Team, overseeing operations, and ensuring excellent customer service. Candidates should have a Bachelor's in IT or related fields, extensive experience in IT support, and strong problem-solving skills. This position emphasizes a People First culture with opportunities for professional growth and a commitment to employee well-being. Join us to enhance service delivery and improve operational efficiency.