Functional Analyst

Fresh Direct Group; Ashford; Hybrid; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading foodservice supplier in the UK is seeking a Salesforce Functional Analyst to manage the full lifecycle of Salesforce. This hybrid role involves collaboration with agile teams, technical analysis, and supporting documentation. The ideal candidate has a degree or equivalent experience, knowledge of asset management, and a customer-focused mindset. Join us to help shape a diverse and inclusive workplace dedicated to quality food service.

Qualifications

• Bachelor's degree and/or equivalent experience with Salesforce.
• Experience in Asset Management, preferably in Service Now.
• Basic understanding of agile methodologies such as Scrum, Lean, XP, and Kanban.

Responsibilities

• Collaborate with the agile team to configure package software.
• Participate in daily stand-ups and sprint reviews.
• Provide functional analysis for mergers & acquisitions.

Skills

Salesforce expertise

Asset Management

Agile methodologies

Customer focus

Problem-solving

Analytical thinking

Education

Bachelor's degree or equivalent experience

Job description

The Salesforce Functional Analyst will be responsible for full life cycle management of Salesforce. You’ll need to understand current computer hardware and software entitlements, update documents, guidelines, and be familiar with Salesforce standards and best practices. A key role that collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.

This role is offering a hybrid working contract with the expectation to work from your local site 2-3 times per week. Flexibility with travel is also required.

Responsibilities

• Collaborate effectively with the agile team to configure package software when applicable
• Support the team in executing highly technical tasks according to the specific needs of stories during each iteration
• Ensure design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
• Complete required documentation to communicate required information to deployment, maintenance, service, and business teams
• Provides production support and helps drive down technical debt
• Trains others on asset management policies, procedures, and guidelines
• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
• Provide functional analysis for the domain/software related to Mergers & Acquisitions
• Provide functional analysis for domain/software RFP process
• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

About You

To be successful, you’ll hold a bachelor’s degree and/or equivalent experience with Salesforce. You’ll have experience in Asset Management, preferably in Service Now. The role requires a basic understanding of agile methodologies such as Scrum, Lean, XP, and Kanban, along with knowledge of continuous integration and delivery practices. You’ll bring an agile mindset, strong customer focus, and results orientation, combined with excellent collaboration and interpersonal skills. Strong analytical thinking, problem-solving ability, and clear communication and documentation skills are essential,

Additional Information

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We\'ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Brakes

Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!