Shift Leader

McDonald's; Margate; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading fast-food restaurant chain in Margate is seeking a Shift Manager to ensure smooth operations during shifts and lead a team of over 100 employees. You will be responsible for delivering excellent customer service, meeting operational standards, and addressing any issues that arise during shifts. The role requires experience in managing teams and the ability to adapt to changing customer needs. Benefits include holiday pay, a pension scheme, and employee discounts.

Benefits

Holiday pay

Service Awards

Pension scheme

Meal allowance

Employee discounts

Qualifications

• Experience in managing and leading teams in retail or hospitality.
• Ability to lead by example and train others.
• Familiarity with customer-focused environments.

Responsibilities

• Orient and assist employees in daily operations.
• Monitor operations and solve operational problems.
• Manage restaurant performance and customer experience.

Skills

Leadership

Customer service

Problem solving

Team management

Adaptability

Job description

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Your training plan will be candidate specific, you will need to complete the role/training of crew member and crew trainer prior to being appointed as a shift manager, depending on experience in a managerial role will depend on the length of time to full shift manager running, this will be discussed at interview stage along with expectations of the role and time frame.

Position Requirements

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...