Shift Leader

McDonald's; Hamilton; On-site; GBP 25,000 - GBP 32,000; Full time

Job summary

A leading global fast-food chain in Hamilton is seeking a Shift Manager to oversee operations and a team of over 100 employees. This role involves ensuring customer satisfaction, adhering to service standards, and managing shift operations effectively. Candidates should have experience in team management within retail or hospitality, with the ability to lead and inspire. Flexible shifts including weekends are required. Attractive benefits are offered, including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Pension scheme enrolment

Meal allowance

Employee discounts

Qualifications

• Experience in managing and leading teams in retail, hospitality, or customer-focused environments.
• Ability to adapt to customer needs and utilize problem-solving skills.

Responsibilities

• Manage shift operations ensuring standards are met.
• Monitor operations and solve operational problems.
• Lead team and deliver exceptional customer service.

Skills

Leadership

Customer service skills

Problem solving

Team management

Job description

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...