Mortgage Support Expert — Fast-Paced, Impactful Role

Mojo Mortgages; Remote; GBP 28,000 - GBP 31,000; Full time

Job summary

A dynamic mortgage brokerage in Greater London seeks a Mortgage Support Expert to assist their Mortgage Experts with complex sourcing and customer queries. Successful candidates will hold a Full CeMAP Qualification and have prior experience as a broker. You will need to demonstrate excellent organizational skills and a commitment to providing exceptional customer service. This full-time role offers a competitive salary of £28,000 - £31,000 annually, along with attractive benefits including remote work options and additional time off.

Benefits

Work from anywhere in the world for up to 22 days a year

In-role promotion opportunities

Sick pay and insurance

Subsidised private medical insurance

Qualifications

• Full CeMAP Qualification and experience in whole of market brokering is mandatory.
• Ability to provide best-in-class customer experiences is essential.
• Skills in problem-solving and managing multiple cases from various brokers.

Responsibilities

• Support the team of Mortgage Experts by advising customers and working with lenders.
• Assist in customer queries and handle packaging of cases when Mortgage Experts are offline.
• Utilize Mojo's software to issue high-quality mortgage recommendations.

Skills

Full CeMAP Qualification

Problem solving

Customer service

Organizational skills

Job description

A dynamic mortgage brokerage in Greater London seeks a Mortgage Support Expert to assist their Mortgage Experts with complex sourcing and customer queries. Successful candidates will hold a Full CeMAP Qualification and have prior experience as a broker. You will need to demonstrate excellent organizational skills and a commitment to providing exceptional customer service. This full-time role offers a competitive salary of £28,000 - £31,000 annually, along with attractive benefits including remote work options and additional time off.