Hearing Care Assistant

Scrivens Limited; United Kingdom; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A hearing care service provider in the United Kingdom is seeking a Hearing Care Assistant to deliver outstanding customer service and support Audiologists. In this role, you will assist with hearing screenings, provide advice on hearing aids, and help maintain customer records. Training is provided, and while previous experience is a bonus, it is not essential. A full clean driving license is required as this is a mobile position. The role offers a supportive working environment and opportunities for development.

Benefits

Full training and development

Flexible working patterns

Competitive salary and benefits

Generous staff discount scheme

28 days annual leave

Qualifications

• Friendly, patient-focused approach is essential.
• Confidence in using technology and handling equipment.
• Full clean driving license required.

Responsibilities

• Assist with hearing screening and pre-consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide advice on hearing aid care, maintenance and use.
• Deliver ongoing customer support including follow-up appointments.
• Maintain accurate customer records and handle administrative tasks.
• Stay informed about hearing care products and developments.

Skills

Excellent communication skills

Organisational abilities

Problem-solving abilities

Flexibility

Team player

Job description

About The Role

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare.

Responsibilities

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow-up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
• Stay informed about hearing care products and developments

What We’re Looking For

We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.

What We Offer

• Full training and development including the potential to progress to a Hearing Aid Audiologist
• A supportive, family‑run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme