Associate Client Success Manager

Methodfi; Greater London; On-site; GBP 40,000 - GBP 50,000; Full time

Job summary

A leading travel search company seeks a motivated Associate Client Success Manager to enhance client performance with digital advertising partners. This 12-month fixed-term role involves managing client communication and relationships, analytical tracking of ad campaigns, and close collaboration with sales teams. Ideal candidates have a BA/BS degree, fluency in Spanish, 3+ years in digital advertising, and excellent communication skills. This position offers many benefits including generous vacation and work-from-anywhere options.

Benefits

Generous paid vacation

Private health & dental insurance

Work from (almost) anywhere for up to 20 days per year

No meeting Fridays

Paid volunteer time

Access to e-learnings

Travel Discounts

Discounted gym membership

Free lunch 2 days per week

Qualifications

• 3+ years of experience in digital advertising account management.
• Fluent in Spanish with excellent English skills.
• Strong analytical ability and high attention to detail.

Responsibilities

• Manage the communication of advertising campaigns.
• Track and optimise campaigns to meet client goals.
• Collaborate with sales to build client relationships.

Skills

Digital advertising account management

Analytical skills

Client communication

Detail-oriented

Problem-solving skills

Education

BA/BS degree

Tools

Microsoft Office

Google Suite

Job description

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is at our core and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a highly motivated Associate Client Success Manager to work exclusively with our digital advertising partners. This position will collaborate with internal and external stakeholders to improve the client’s performance and success and drive renewal.

To be successful, you need to have a deep understanding of the digital advertising space and client satisfaction, be detail-oriented, and have outstanding analytical skills. You will work closely with KAYAK’s ad sales and commercial teams. You are a self-starter who enjoys being creative and can thrive in an agile, dynamic, and data-driven environment.

This is a fixed-term contract for 12 months. This role requires you to commute to our London office at least 3 times a week.

In this role, you will:

• Manage the communication and relationships of advertising campaigns
• Analytically track and optimise campaigns to best meet client goals and objectives
• Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support
• Provide optimisation recommendations and assist with deck creation
• Clearly communicate the progress of campaigns to clients and internal stakeholders
• Ability to work on several competing priorities, displaying critical thinking and problem-solving skills

Please apply if you have:

• BA/BS degree with a strong academic record
• Native-level proficiency in Spanish and excellent skills of English
• 3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationships
• Proficient in Microsoft Office and Google Suite
• Solid understanding of the online media industry
• Strong analytical ability and high attention to detail
• Excellent written and verbal communication skills
• Experience with social media buying platforms, a plus
• Good sense of humour and likes working in a fast-paced environment

Benefits and Perks

• Generous paid vacation
• Private health & dental insurance
• Income protection and life assurance
• Pension plan contributions
• Work from (almost) anywhere for up to 20 days per year
• No meeting Fridays
• Paid volunteer time
• Focus on your career growth: Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Employee Assistance Program - including 24/7 GP & free legal advice
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mould to belong here.

Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.