Field Services Manager

Cubic Corporation; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading transportation and defense solutions provider is seeking a Field Services Manager to oversee the delivery of maintenance contracts in London. The role involves managing site-based engineers, ensuring compliance with ISO 9001 standards, and delivering exceptional customer service. The ideal candidate will have extensive experience in electro mechanical maintenance and possess strong analytical skills. This is a full-time position located in Canning Town, offering a dynamic work environment.

Qualifications

• Previous experience in field based electro mechanical maintenance and managing site based Engineers.
• Experience delivering to tight SLA’s in service delivery.
• Intermediate/advanced Microsoft Excel skills and well developed analytical skills.

Responsibilities

• Manage and provide guidance to all direct reports.
• Ensure a timely response to customer calls in accordance with contractual requirements.
• Undertake performance evaluation of staff regularly.

Skills

Field based electro mechanical maintenance

Service Delivery Management

ISO 9001 experience

Microsoft Excel (intermediate/advanced)

Education

HNC Electronics or equivalent

Job description

Field Services Manager - London TaPS page is loaded## Field Services Manager - London TaPSlocations: Canning Town, Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_47567# **Business Unit:**Cubic Transportation Systems# # **Company Details:**# When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.# **Job Details:**Manage and provide guidance to all direct reports to ensure that all aspects of the TaPS and TfL Communications contracts are achieved and all relevant company targets are met. Advises Senior Field Services Manager of deviations from agreed plans/targets and of any corrective actions that need to be implemented to ensure plans and targets are met.**Essential Job Duties and Responsibilities:*** Accurately identify the resources required to fulfil Cubic’s contractual requirements on Cubic’s maintenance contracts. Plan the efficient use of all resources including labour, materials, tools and transport.* Ensure a timely response to customer calls in accordance with the contractual requirements.* Preparation and review of all programs, technical schedules and method statements in assigned projects.* Ensure that there is an efficient and detailed handover at the beginning/end of shift.* Define clear measurable indicators reflecting output, quality and customer service and ensure these are adhered to.* Review plans on a daily basis and ensure variances are identified and appropriate action taken to meet the plan.* Undertake long term analysis of the performance indicators and identify solutions to improve customer satisfaction and resource utilisation.* Undertake performance evaluation of staff on a regular basis to ensure customer requirements and CTS performance standards are being met.* To continually develop systems and processes that improve the reliability and maintainability of assets.* Ensure standards of quality as defined by the customer are achieved or exceeded.* Company quality standards are maintained or exceeded and comply with ISO 9001.* Comply with all statutory, Customer and Company Health and Safety Systems/acts* Carry out risk assessments and continually strive to identify safer methods of working that reduce or remove risks.* Carry out quality and safety audits.* To identify training requirements and ensure correct level of training and coaching.* To carry out investigatory and/or disciplinary action* Identify and set up and maintain good relationships with the customer.* To ensure that the requirements of the CTS Environmental Management System are implemented and managed* Ensure that all staff under their responsibility complies with the statutory Health and Safety at Work Act and with the customer regulations applicable.* Ensure that all staff under their responsibility carries out work to standards of quality compatible with ISO9001.* Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.* In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.**Minimum Job Requirements:****Skills knowledge and experience:**Essential:* Previous experience of field based electro mechanical maintenance and managing site based Engineers.* Service Delivery Management experience delivering to tight SLA’s* Experience of working to ISO 9001 or equivalent quality standard.* Intermediate/ advanced Microsoft Excel skills and well developed analytical skillsDesirable:* Customer Relationship Management Experience.* Field Support Management Experience, ideally in an ITS arena.* Working with Service management, scheduling and remote communication systems* Working within budgets.* **Education and qualifications** Essential:* HNC Electronics, equivalent or above* **Personal Qualities*** Analytical ability* The ability to understand and implement health and safety requirements in operational environments.* Excellent communication skills.* Good organisational skills.* Ability to lead on technical matters.* Clean driving licence.* Flexible and able to work shifts.# **Worker Type:**Employee