Hire Assistant

Path Recruitment Ltd; Oxford; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A growing plant and tool hire business in Oxford is seeking a Hire Assistant to provide excellent customer service at the hire counter. You'll process transactions, manage hire contracts, and actively support sales. The role offers competitive pay, structured training, and a friendly working environment. Candidates should possess strong communication skills and a full UK driving license. Experience in related fields is a plus, but training will be provided. This position promises long-term stability and a supportive team culture.

Benefits

Salary of £28,000 to £35,000 per annum

22 days holiday plus bank holidays

Company pension scheme

Free on-site parking

Structured training

Qualifications

• Confident communicator with strong customer service skills.
• Reliable and punctual in a fast-paced environment.
• Experience in plant hire or outbound sales is beneficial.

Responsibilities

• Serve customers at the counter and via telephone.
• Process hires, off-hires, extensions, and returns.
• Contact customers to generate hire business.

Skills

Strong customer service

Sales awareness

Attention to detail

Confidence using computer systems

Good physical fitness

Education

Full United Kingdom driving licence

Job description

Oxford-based Hire Assistant role within a stable plant hire business offering strong pay, training, long-term security, and friendly working environment.

The company:

Our client are a well-established and growing plant and tool hire business with a strong reputation for reliability, customer service, and employee retention. This Hire Assistant opportunity offers long-term stability within a supportive depot environment, where teamwork, professionalism, and customer focus are genuinely valued.

Key Benefits of the Hire Assistant Role:

• Salary of £28,000 to £35,000 per annum, dependent on experience

• 22 days holiday plus bank holidays

• Company pension scheme

• Uniform provided

• Free on-site parking

• Structured training on systems, equipment, and customer service

• Stable, long-term role within a growing plant and tool hire business

About the Role

As a Hire Assistant, you will be the first point of contact at the hire counter and over the phone, ensuring customers receive a professional and efficient service at all times. You will process hire transactions accurately, support outbound sales activity, and help maintain high fleet availability.

Key responsibilities include:

• Serving customers at the counter and via telephone

• Processing hires, off-hires, extensions, and returns

• Proactively contacting existing and prospective customers to generate hire business

• Upselling equipment, accessories, consumables, and extended hire periods

• Creating and managing hire contracts with accurate pricing and terms

• Taking card payments, deposits, and processing refunds

• Checking returned equipment for damage and recording issues accurately

• Liaising with workshop staff and external repairers to minimise downtime

• Supporting depot operations, including manual handling when required

• Following all health and safety procedures and providing basic safety guidance

Hours:
40 hours per week, Monday to Friday, rotating shifts of 7:00am–3:00pm and 9:00am–5:30pm
One in three Saturdays: 7:30am–3:00pm

About You – Hire Assistant

To succeed in this role, you will be a confident communicator with strong customer service and sales awareness. You will be reliable, punctual, and comfortable working in a fast-paced depot environment.

You will ideally have:

• A full United Kingdom driving licence (manual and automatic)

• Good physical fitness for manual handling tasks

• Strong attention to detail and administration skills

• Confidence using computer systems

• A professional and friendly approach to customers

Experience within plant hire, tool hire, builders’ merchants, or outbound sales is beneficial but not essential, as full training will be provided.

To be successful in this role, you may have worked as a:

Hire Assistant, Trade Counter Assistant, Plant Hire Assistant, Tool Hire Assistant, Hire Desk Assistant, Rental Assistant, Plant Hire Administrator, Tool Hire Counter Staff, Hire Desk Coordinator, Plant Hire Customer Service Advisor, Equipment Hire Assistant from a construction/merchant/hire or related background.

Next Steps

If you are looking for a secure Hire Assistant position within a stable, growing business and a friendly working environment, we would love to hear from you. Apply today to take the next step in your plant hire career.